Front Office Associate

7 days ago

Sultans Battery Kerala, India The Hill District Club Full time ₹ 1,20,000 - ₹ 1,80,000 per year

A front office associate is responsible for managing the front desk, greeting guests, and serving as the first point of contact for a company or organization. Key duties include handling check-ins and check-outs, managing reservations, answering phones, and addressing guest inquiries, while also performing administrative tasks like data entry, scheduling appointments, and maintaining records.

Core responsibilities:-

Guest services: Greeting visitors, handling inquiries, and managing guest requests or complaints.

Check-in and check-out: Processing guest arrivals and departures, assigning rooms or appointments, and collecting payment information.

Reservations: Managing reservations, scheduling appointments, and updating calendars.

Communication: Answering and directing phone calls, taking messages, and handling mail and packages.

Administrative tasks: Performing clerical duties like data entry, filing, and managing visitor logs.

Front desk management: Maintaining a clean, organized, and welcoming reception area, and ensuring smooth overall operations.

Coordination: Liaising with other departments to ensure seamless service and a positive experience for clients or guests.

Key skills and qualifications

Strong communication, interpersonal, and customer service skills.

Organizational, time management, and multitasking abilities.

Problem-solving skills for handling difficult situations.

Proficiency with administrative software (like Microsoft Office) and specific front desk systems.

Ability to maintain a professional demeanor and appearance.

Typically requires a high school diploma or equivalent.

Job Types: Permanent, Fresher, Internship

Contract length: 6 months

Pay: From ₹10,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Leave encashment
  • Paid sick time

Work Location: In person

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