Front Office Executive

1 week ago


Sultans Battery Kerala, India MESTA HOTEL Full time ₹ 2,40,000 - ₹ 2,88,000 per year

Job Summary:

The Front Office Executive is the face of the hotel, responsible for delivering a warm, professional, and welcoming experience to guests. They handle check-ins, check-outs, guest inquiries, and reservations and provide support to ensure seamless front desk operations.

Key Responsibilities:

  • Greet and welcome guests with a friendly and professional demeanor.
  • Handle guest check-in and check-out procedures efficiently.
  • Manage room reservations via phone, email, and online platforms.
  • Provide accurate information about hotel services, amenities, and local attractions.
  • Handle guest requests, concerns, and complaints promptly and professionally.
  • Maintain records of guest information, room availability, and other data.
  • Coordinate with housekeeping and other departments for smooth guest service.
  • Ensure the front desk is tidy, well-stocked, and organized.
  • Process payments and issue invoices or receipts.
  • Follow all standard operating procedures and hotel policies.

Qualifications & Requirements:

  • High school diploma or equivalent; a diploma/degree in Hospitality Management is preferred.
  • Previous experience in a front desk or customer-facing role in hospitality is an advantage.
  • Proficient in MS Office and hotel management software (e.g., Opera, IDS, Fidelio, etc.).
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to work under pressure and in a fast-paced environment.
  • Flexibility to work in shifts, including weekends and holidays.

Soft Skills:

  • Customer-focused attitude
  • Professional appearance and behavior
  • Problem-solving abilities
  • Team player
  • Attention to detail

Job Type: Full-time

Pay: ₹18, ₹24,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person



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