Front Office Executive

2 weeks ago

Sultans Battery, India MESTA HOTEL Full time

**Job Summary**:
The Front Office Executive is the face of the hotel, responsible for delivering a warm, professional, and welcoming experience to guests. They handle check-ins, check-outs, guest inquiries, and reservations and provide support to ensure seamless front desk operations.

**Key Responsibilities**:

- Greet and welcome guests with a friendly and professional demeanor.
- Handle guest check-in and check-out procedures efficiently.
- Provide accurate information about hotel services, amenities, and local attractions.
- Handle guest requests, concerns, and complaints promptly and professionally.
- Maintain records of guest information, room availability, and other data.
- Coordinate with housekeeping and other departments for smooth guest service.
- Ensure the front desk is tidy, well-stocked, and organized.
- Process payments and issue invoices or receipts.
- Follow all standard operating procedures and hotel policies.

**Qualifications & Requirements**:

- High school diploma or equivalent; a diploma/degree in Hospitality Management is preferred.
- Previous experience in a front desk or customer-facing role in hospitality is an advantage.
- Proficient in MS Office and hotel management software (e.g., Opera, IDS, Fidelio, etc.).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work under pressure and in a fast-paced environment.
- Flexibility to work in shifts, including weekends and holidays.

**Soft Skills**:

- Customer-focused attitude
- Professional appearance and behavior
- Problem-solving abilities
- Team player
- Attention to detail

Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

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