Front Office Associate
2 days ago
Job Description:
We are seeking a professional and customer-focused Front Office Associate to join our team at our hotel in Kakkanad. The ideal candidate will be the first point of contact for guests, ensuring a seamless check-in and check-out experience while delivering excellent customer service.
Key Responsibilities:
- Greet and assist guests with check-in, check-out, and reservations.
- Handle guest inquiries, complaints, and requests in a courteous manner.
- Manage phone calls, emails, and bookings efficiently.
- Coordinate with housekeeping and maintenance teams to fulfill guest requirements.
- Process payments and maintain accurate billing records.
- Ensure smooth front desk operations and maintain guest records.
- Provide guests with information about the apartment facilities, local attractions, and transportation.
Requirements:
- Previous experience in front office or customer service roles (hospitality experience preferred).
- Male candidates are preferred.
- Fluency in English and Malayalam is mandatory.
- Strong communication and interpersonal skills.
- Proficiency in using hotel management software and MS Office.
- Professional appearance and a welcoming attitude.
- Ability to work flexible shifts, including weekends and holidays.
Benefits:
- Competitive salary based on experience.
- Accommodation and meals may be provided.
- Career growth opportunities in the hospitality industry.
- A friendly and professional work environment.
Job Types: Full-time, Permanent
Application Question(s):
- Are you ready to relocate to Kochi?
- Are you proficient in Malayalam and English?
Work Location: In person
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