Front Office Associate

2 days ago


Kakkanad Kochi Kerala, India Zoot Stay, Infopark Kochi Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Description:

We are seeking a professional and customer-focused Front Office Associate to join our team at our hotel in Kakkanad. The ideal candidate will be the first point of contact for guests, ensuring a seamless check-in and check-out experience while delivering excellent customer service.

Key Responsibilities:

  • Greet and assist guests with check-in, check-out, and reservations.
  • Handle guest inquiries, complaints, and requests in a courteous manner.
  • Manage phone calls, emails, and bookings efficiently.
  • Coordinate with housekeeping and maintenance teams to fulfill guest requirements.
  • Process payments and maintain accurate billing records.
  • Ensure smooth front desk operations and maintain guest records.
  • Provide guests with information about the apartment facilities, local attractions, and transportation.

Requirements:

  • Previous experience in front office or customer service roles (hospitality experience preferred).
  • Male candidates are preferred.
  • Fluency in English and Malayalam is mandatory.
  • Strong communication and interpersonal skills.
  • Proficiency in using hotel management software and MS Office.
  • Professional appearance and a welcoming attitude.
  • Ability to work flexible shifts, including weekends and holidays.

Benefits:

  • Competitive salary based on experience.
  • Accommodation and meals may be provided.
  • Career growth opportunities in the hospitality industry.
  • A friendly and professional work environment.

Job Types: Full-time, Permanent

Application Question(s):

  • Are you ready to relocate to Kochi?
  • Are you proficient in Malayalam and English?

Work Location: In person



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