QA ServiceNow

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

We're always on the search for amazing people. The IT Operations team at Elastic is responsible for delivering technical support and operational services to Elastic employees across the organization. Their core mission is to ensure that all business systems, office infrastructure, and end-user devices are running smoothly and securely, enabling Elasticians to work efficiently from anywhere.The IT Operations Team is committed to delivering reliable, responsive, and secure IT services, supporting both remote and office-based employees, and continuously improving Elastic's technology environment.

We are looking for an experienced and talented Servicenow QA professional to join our dynamic team. In this role, you will be responsible for designing and executing test scenarios and test cases that align with our organizational needs. You will work closely with cross-functional teams to gather requirements, develop comprehensive test plans, and ensure the delivery of high-quality, defect-free applications. Success in this position requires a deep understanding of ServiceNow applications (e.g. ITSM, SPM, HRSD)  testing best practices and the ability to translate business requirements into thorough and effective test scenarios.

• You will work closely with our 6 ServiceNow Developers and 1 Business Analyst to ensure high-quality delivery across our ServiceNow applications.
• Your primary responsibility will be to design, execute, and maintain functional test cases to validate configurations, workflows, and integrations within ServiceNow.
• Collaborate with Business Analyst and Developers to understand requirements, acceptance criteria, and use cases.
• Develop, maintain, and execute manual and automated test cases for ServiceNow applications and features.
• Perform functional, regression and integration across ITSM, HRSD, SPM, Knowledge, InfoSec and Service Portal applications.
• Contribute to test planning and test strategy documentation.
• Strong experience testing ServiceNow applications (e.g. ITSM, SPM, HRSD).
• Hands-on experience with ServiceNow functionality: incident, request, catalog, knowledge, HR case, and/or portal testing.
• Understanding of Agile/Scrum methodology.
• Prior experience in a ServiceNow implementation or support team.

• Over 5 years of proven experience as a QA professional specializing in ServiceNow, with a strong track record of designing and executing test plans and test cases.
• Highly skilled in identifying, tracking, and debugging defects in collaboration with developers, while maintaining thorough QA documentation and test matrices.
• Extensive hands-on experience testing ServiceNow applications such as ITSM, SPM, and HRSD.
• Proficient in developing and executing manual functional, end-to-end, and regression tests for ServiceNow features and applications.
• Experienced in building automated tests using Selenium or similar automation tools.
• Adept at analyzing requirements, preparing documentation and use cases, and refining test scenarios to ensure comprehensive coverage of functionality.
• Effective at listening to and interpreting user requirements, translating them into actionable test scenarios.
• Maintains clear documentation of test results and execution status for communication with IT customers, project managers, business analysts, developers, and team leads.
• Consistently adheres to quality testing standards, guidelines, and project timelines.
• Skilled in using JIRA for automation deliverables, test case management, defect tracking, test reporting, and related QA functions.
• Comfortable with querying data to support testing activities.
• Demonstrates deep understanding of QA standards, processes, and methodologies, and their application within an enterprise environment.
• Strong interpersonal and analytical skills, with keen attention to detail.
• Ability to manage timelines, adapt to shifting priorities, and resolve issues efficiently and effectively.
• Expertise in the Software Development Lifecycle, with solid knowledge of Agile development practices and sprint-based delivery models.
• Capable of understanding process interconnections, using process flow inputs and outputs to address issues that impact multiple areas or stories.
• Excellent written and verbal communication skills in English.

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As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email  We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People's Republic ("DNR"), and the Luhansk People's Republic ("LNR"). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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