ServiceNow Developer

2 days ago

Bengaluru, Karnataka, India Hawk Sense Business Solutions Pvt Ltd (formerly known as Hawk Sense Security Systems Pvt Ltd) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Service Now CSM Developer

Bangalore Urban

4Y+

Remote

Apply as Talent

Job Description:

Design, develop, and implement solutions on the ServiceNow CSM platform.

Configure, customize, and enhance ServiceNow applications to meet business needs.

Collaborate with stakeholders to gather requirements and translate them into technical solutions.

Perform QA activities including test planning, test case development, regression testing, and defect management.

Conduct unit testing, integration testing, and user acceptance testing (UAT) support.

Ensure best practices, coding standards, and performance optimization across ServiceNow solutions.

Troubleshoot issues, provide root cause analysis, and support ongoing enhancements.

Create technical documentation, release notes, and test scripts.

Required Skills & Experience

5+ years of experience as a ServiceNow Developer with a focus on Customer Service Management (CSM).

Proven experience in ServiceNow development (JavaScript, Glide APIs, workflows, integrations).

Strong background in QA/testing methodologies within ServiceNow projects.

Hands-on experience with automated testing tools for ServiceNow (e.g., ATF).

Experience in REST/SOAP integrations and third-party tool integrations.

Solid understanding of ITSM/CSM processes and best practices.

Excellent problem-solving, analytical, and communication skills.

Nice-to-Have Skills

ServiceNow certifications (CSA, CIS–CSM, CAD, or similar).

Familiarity with Agile/Scrum methodologies.

  • Exposure to other ServiceNow modules (ITSM, ITOM, etc.).

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