Senior Ad Ops Specialist, APJ

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a dynamic Senior Ad Operations Specialist to join our fast-paced, groundbreaking Digital Acquisitions Strategy and Operations team (DASO) in the APJ region. The role requires an acute attention to detail, an eye for operational efficiencies, and a mastery of workflows and processes. 

The ideal candidate has a proven track record of executing digital ad campaigns utilising analytics and insights to meet campaign performance goals through a data-driven approach. They have expertise on programmatic display platforms such as DV360, Trade Desk as well as a familiarity with running programs on paid social platforms like LinkedIn Campaign Manager, and Facebook Business Manager.

What you get to do in this role: 

• Setup, traffic and optimise digital campaigns in Google CM360, DV360, and Paid Social platforms (LinkedIn, Facebook, etc) 
• Participate in QA workflows with external teams to ensure best practices and compliance on campaign set up including review of placements, bids and rates 
• Work closely with all DSP and ad tech partners as well as ad agencies to effectively launch and maintain all campaigns 
• Perform weekly evaluations and optimisations for campaign health, suggest reallocations and ensure full delivery of all campaigns against budget and campaign goals 
• Provide delivery reports to account managers and internal Strategy and Campaigns teams 
• Liaise with Global DASO team and Ad tech team to implement new technologies and best practices in the APJ region. 
• Help maintain campaign maintenance reporting and other operational workflows 
• Troubleshoot delivery issues related to campaign assets 
• Continuously track and refine the digital operations processes of the team/department 
• Help with billing and variance reporting 

Qualifications: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 
• 6+ years of managing complex digital advertising campaigns end-to-end, demonstrating deep operational expertise and strategic understanding of the digital marketing landscape. 
• Advanced proficiency in  (CM360) for ad serving, trafficking, and reporting; Yahoo Japan or DV360 for programmatic buying and hands-on experience on social platforms like LinkedIn and Meta/Facebook Ads Manager and basic knowledge of Adobe tech stack. 
• Understanding local Indian media and brand landscape—including key vendors, channels, and audience preferences—to tailor brand campaigns that resonate with the market, strengthening visibility, awareness, and relevance for Indian audiences. 
• Proficiency in analysing data and applying actionable insights using that data to impact campaign Excellent attention to detail, operationally minded 
• Strong practical experience with Adobe Analytics, GA4 , data management systems and pixel tracking experience. 
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.  
• Strong analytical and problem-solving skills, with a focus on delivering business value.  
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.  

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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