Documentation Process

16 hours ago

Mangalore, Karnataka, India Unify CX Full time

Job Description: Documentation Process

  • Role: Analyst – Documentation Process
  • Designation: Junior Analyst
  • Work Location: Mangalore
  • Shift: 9 hours per day, with shift changes every month. (Should be open for rotational shifts)

About Us

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Role Overview:

Your job description as a Document Processing CSR is as follows:

  1. To provide the best possible customer service for members, attorneys, and associates by processing documents correctly

  2. To obtain specific information from legal documents and input it into the computer system

  3. To properly complete various forms of paperwork

  4. To email documents to attorneys

  5. To precisely note member files in the computer system

  6. To perform other duties as assigned by Supervisor/Manager when needed

  7. To arrive on time and stay for the duration of your scheduled shift

  8. To maintain proper records of attendance

  9. Report to Supervisor/Manager

Qualifications:

  1. Type at least 35 WPM

  2. Must be able to operate a computer and use the internet

  3. Be familiar with 10-key

  4. Legibly complete paperwork

  5. Familiar with Microsoft Office

Physical Requirements:

  1. Must be able to sit for eight hours

  2. Must be able to use wrists, hands, and fingers for typing at a computer for eight hours

  3. Must be able to see and read a computer screen

Why Join Us?

  • Impactful Work: Make a real difference by helping customers solve their technical problems.
  • Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
  • Supportive Team: Join a team that values your contributions and supports your growth.

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