Documentation Process

20 hours ago

Mangalore, Karnataka, India UnifyCX Full time

Job Description: Documentation Process

  • Role: Analyst – Documentation Process
  • Designation: Junior Analyst
  • Work Location: Mangalore
  • Shift: 9 hours per day, with shift changes every month. (Should be open for rotational shifts)

About Us
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Role Overview
Your job description as a Document Processing CSR is as follows:

  • To provide the best possible customer service for members, attorneys, and associates by processing documents correctly
  • To obtain specific information from legal documents and input it into the computer system
  • To properly complete various forms of paperwork
  • To email documents to attorneys
  • To precisely note member files in the computer system
  • To perform other duties as assigned by Supervisor/Manager when needed
  • To arrive on time and stay for the duration of your scheduled shift
  • To maintain proper records of attendance
  • Report to Supervisor/Manager

Qualifications

  • Type at least 35 WPM
  • Must be able to operate a computer and use the internet
  • Be familiar with 10-key
  • Legibly complete paperwork
  • Familiar with Microsoft Office

Physical Requirements

  • Must be able to sit for eight hours
  • Must be able to use wrists, hands, and fingers for typing at a computer for eight hours
  • Must be able to see and read a computer screen

Why Join Us?

  • Impactful Work: Make a real difference by helping customers solve their technical problems.
  • Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
  • Supportive Team: Join a team that values your contributions and supports your growth.

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