Admin Agent

Job Title: Admin Agent Location: Mangalore Job Type: Full-time Shift Details: Rotational Who We Are: unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients.

Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Essential Duties and Responsibilities:
• App Store and Play Store Review Management (only when required):
• Monitor and respond to customer reviews on the Apple App Store and Google Play Store, ensuring responses are accurate, professional, and aligned with our brand's tone.
• Flag critical feedback to relevant teams and report on trends in reviews that may indicate product issues or user pain points.

Compliance Documentation:
• Handle requests for compliance-related letters and documentation, ensuring that all requests are completed correctly. Account Amendments:
• Process account amendment requests from third parties. Data Management:
• Maintain accurate and up-to-date logs of all interactions and completed tasks. Required Skills & Experience
• Experience:
• Previous experience in an administrative, support, or similar role; experience with SaaS products and customer interactions is preferred.

• Attention to Detail:
  • High accuracy in completing and documenting tasks, especially for compliance-related activities and account changes.
  • Communication Skills:
  • Strong written communication skills in English, with the ability to respond professionally and effectively to customer feedback on public platforms.
  • Organisational Skills:
  • Strong ability to prioritise and manage a variety of tasks with efficiency and accuracy.
  • Technical Aptitude:
  • Familiarity with app stores, SaaS-related administrative functions, and basic compliance procedures.

Desired Skills
• Familiarity with Compliance Processes:
• Understanding of basic compliance requirements and experience handling confidential documentation.
• Familiarity with App Store and Play Store:
• Knowledge of platform guidelines for responding to reviews, familiarity with rating systems, and general awareness of app store environments