senior Associate

1 day ago

Mangalore, Karnataka, India HDFC Life Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description: Senior Associate Branch Operations

About HDFC Life: HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns.. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job: To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation. To track Persistency and increase the same and Revival UW

Duties & Responsibilities:

  • Customer Relationship and Services:
    • Interacting with external customers and internal customers and addressing their queries, requests and complaints.
    • Upfront Complaint Resolution
    • Complaints Management.

New Business Processing:
• Handling end to end New business processing

  • Scrutiny of accepted New Business application forms, recording rejections
  • Creation of client IDs and receipting of money. Policy Servicing :
    • Processing all policy servicing txns and follow-up with HUB for same day processing and NAV allocation
  • Refunds processing and dispatch
  • Undelivered policy documents tracking and management.
  • Maintenance of all files and registers.
  • Minor alteration like COA ( Change of Address)
  • Answering queries on phone from Channel partner, FCs as well as customers. (Most of the coex calls up branch where they login the form for basic customer related information categorically for existing customers.

Claims: collecting documents from claimant/field visits to claimant, or other parties involved like public hospitals, police station etc (As and when case requires)/follow ups with Claims department for processing, decision and claim cheque hand-over process.

Documentation: Maintenance and updating of all kinds of Reports like MINT, PEPPER WONDERS, Files and Registers, Updation of Customers information.

Business Retention: to ensure business retention by averting lookins/withdrawal/ surrenders/premium reduction that also involves coordination with sales colleagues and HUB.

Persistency/Revival:
• Revival calling for lapsed and paid-up policies for reinstatement. That frequently requires visiting customers place to convince them on reinstating policies.

Lead Generations:
• Generating leads and seeking appointment with all walk-in customers for pitching repurchase.

  • System updation, lead allocation and follow ups with Sales for lead closure.
  • Take proactive initiatives related to revenue generation through cost reduction, productivity enhancement and process improvement.

Knowledge, Skills & Abilities:

  • Educational Qualification: Minimum Graduate

Age- 28 to 38 yrs

Work Experience: Minimum 2 years of experience in operations, Customer Service, Backend operations preferably from Insurance or Banking sector. Required Skills: Good communication skills, MS Office

  • Senior Style Associate

    17 hours ago

    Mangalore, Karnataka, India Kushal's Fashion Jewellery Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionJob Title : Senior Style AssociateDepartment : Retail StoresReports To : Store ManagerRole Summary : The Senior Style Associate leads by example, delivering exceptionalcustomer experiences, driving sales, and ensuring operationalexcellence with a customer-focused mindset and adaptability.KeyResponsibilities: Customer FocusBuild and maintain...

  • Business Development Associate

    1 week ago

    Mangalore, Karnataka, India Raasoft Infotech Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    About the Company:Raasoft Infotech is a global IT solutions company with over 12 years of experience and about 100+ employees. We provide full-cycle services in the areas of software development, web-based enterprise solutions, web application and portal development. We combine our solid business domain experience, technical expertise, profound knowledge...

  • Associate Product Manager

    2 weeks ago

    Mangalore, Karnataka, India Urban Ridge Supplies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About the Role : At Juspay, Associate Product managers take end to end product ownership, juggling between building the product, managing operations and evangelizing our creation with our customers. Being a Creator : Can PMs become TRUE creators? Can they CODE? Can they Design? Can they analyze data programmatically? Yes they do it...

  • Senior Product Manager

    2 weeks ago

    Mangalore, Karnataka, India Urban Ridge Supplies Full time ₹ 10,00,000 - ₹ 3,00,00,000 per year

    About The Team Product Management in Meesho closely resembles our rocketship growth. Because we obsess over understanding customer behaviour, we've been able to carve out an e-commerce niche in Tier 2/3/4 towns in Bharat. Our business growth is testimony to a singular focus on how we think of 'product' for our unique customers - ones that have barely...

  • Associate Manager- Civil

    1 week ago

    Mangalore, Karnataka, India Adani Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionAbout Business:Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned...

  • Retail Sales Associate

    1 week ago

    Mangalore, Karnataka, India Zeds Full time ₹ 14,000 - ₹ 17,000 per year

    Location: Kottara Chowki, MangaloreCompany: ZEDS - Reputed Furnishing StoreJob DetailsJob Type: Full-timePay: ₹14,000 – ₹17,000 per monthWork Location: In personSchedule: Day shift (Sunday Off)Holidays: All official public holidays will be grantedEligibility CriteriaMinimum graduation in any streamFluent in English, Kannada, Hindi, and local...

  • Senior Manager Buying

    5 days ago

    Mangalore, Karnataka, India BioSpace Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Regeneron is founded on the belief that the right idea, combined with the right team, can lead to significant transformations. Our growing global network is dedicated to inventing, developing, and commercializing medicines that change lives for those with serious diseases. In doing so, we are pioneering innovative approaches to science, manufacturing, and...

  • Transctn PROC ASST OPS MGR

    1 week ago

    Mangalore, Karnataka, India Mphasis Full time ₹ 48,00,000 - ₹ 82,00,000 per year

    Job DescriptionRole & Responsibilities:Manage the Compliance Legal Services Team across Pune and Bangalore with team size of approx. 50 resources ( UM & Agents) and reporting to the AVP with virtual oversight over the other CentreCapable of independently leading & managing the day-to-day operations of the above-mentioned LOBProcess managementPeople...

  • Senior Manager – IT Infrastructure and Digital Initiatives

    1 week ago

    Mangalore, Karnataka, India Adani Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    ResponsibilitiesThis position at airport is responsible for leading digital & IT initiatives to drive innovation and enhance operational efficiency. Key responsibilities include:Planning: Developing and implementing a digital & IT execution roadmap aligned with the central airport's vision and goals.Stakeholder Collaboration: Working with various...

  • Cloud Leader-Data Migration

    2 weeks ago

    Mangalore, Karnataka, India Niveus Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description: Data Architect (Azure / GCP/ Databricks)About Us:Niveus Solutions is a dynamic and innovative organization dedicated to leveraging data to drive business growth and decision-making. We are seeking a highly skilled Senior Data Architect to join our team and play a pivotal role in designing, building, and maintaining robust data platforms on...