senior Associate

14 hours ago


Mangalore, Karnataka, India HDFC Life Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description: Senior Associate Branch Operations

About HDFC Life: HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns.. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job: To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation. To track Persistency and increase the same and Revival UW

Duties & Responsibilities:

  • Customer Relationship and Services:
    • Interacting with external customers and internal customers and addressing their queries, requests and complaints.
    • Upfront Complaint Resolution
    • Complaints Management.

New Business Processing:
• Handling end to end New business processing

  • Scrutiny of accepted New Business application forms, recording rejections
  • Creation of client IDs and receipting of money. Policy Servicing :
    • Processing all policy servicing txns and follow-up with HUB for same day processing and NAV allocation
  • Refunds processing and dispatch
  • Undelivered policy documents tracking and management.
  • Maintenance of all files and registers.
  • Minor alteration like COA ( Change of Address)
  • Answering queries on phone from Channel partner, FCs as well as customers. (Most of the coex calls up branch where they login the form for basic customer related information categorically for existing customers.

Claims: collecting documents from claimant/field visits to claimant, or other parties involved like public hospitals, police station etc (As and when case requires)/follow ups with Claims department for processing, decision and claim cheque hand-over process.

Documentation: Maintenance and updating of all kinds of Reports like MINT, PEPPER WONDERS, Files and Registers, Updation of Customers information.

Business Retention: to ensure business retention by averting lookins/withdrawal/ surrenders/premium reduction that also involves coordination with sales colleagues and HUB.

Persistency/Revival:
• Revival calling for lapsed and paid-up policies for reinstatement. That frequently requires visiting customers place to convince them on reinstating policies.

Lead Generations:
• Generating leads and seeking appointment with all walk-in customers for pitching repurchase.

  • System updation, lead allocation and follow ups with Sales for lead closure.
  • Take proactive initiatives related to revenue generation through cost reduction, productivity enhancement and process improvement.

Knowledge, Skills & Abilities:

  • Educational Qualification: Minimum Graduate

Age- 28 to 38 yrs

Work Experience: Minimum 2 years of experience in operations, Customer Service, Backend operations preferably from Insurance or Banking sector. Required Skills: Good communication skills, MS Office



  • Mangalore, Karnataka, India Kushal's Fashion Jewellery Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionJob Title : Senior Style AssociateDepartment : Retail StoresReports To : Store ManagerRole Summary : The Senior Style Associate leads by example, delivering exceptionalcustomer experiences, driving sales, and ensuring operationalexcellence with a customer-focused mindset and adaptability.KeyResponsibilities: Customer FocusBuild and maintain...

  • CA Associate

    6 days ago


    Mangalore, Karnataka, India UK&Co Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company OverviewUK&Co is a management consulting firm headquartered in Bangalore, deeply immersed in the FMCG sector. With over three decades of experience, we specialize in crafting legendary brand experiences using a robust data-driven approach. Our proprietary research methodology and industry expertise support daily execution, enabling us to partner...


  • Mangalore, Karnataka, India Urban Ridge Supplies Full time ₹ 6,00,000 - ₹ 20,00,000 per year

    About the Role :At Juspay, Associate Product managers take end to end product ownership, juggling between building the product, managing operations and evangelizing our creation with our customers.Being a Creator:Can PMs become TRUE creators? Can they CODE? Can they Design? Can they analyze data programmatically?Yes they do it here We offer unique...


  • Mangalore, Karnataka, India Urban Ridge Supplies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About the Role : At Juspay, Associate Product managers take end to end product ownership, juggling between building the product, managing operations and evangelizing our creation with our customers. Being a Creator : Can PMs become TRUE creators? Can they CODE? Can they Design? Can they analyze data programmatically? Yes they do it...


  • Mangalore, Karnataka, India Urban Ridge Supplies Full time ₹ 10,00,000 - ₹ 3,00,00,000 per year

    About The Team Product Management in Meesho closely resembles our rocketship growth. Because we obsess over understanding customer behaviour, we've been able to carve out an e-commerce niche in Tier 2/3/4 towns in Bharat. Our business growth is testimony to a singular focus on how we think of 'product' for our unique customers - ones that have barely...


  • Mangalore, Karnataka, India Urban Ridge Supplies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About The TeamProduct Management in Meesho closely resembles our rocketship growth. Because we obsess over understanding customer behaviour, we've been able to carve out an e-commerce niche in Tier 2/3/4 towns in Bharat. Our business growth is testimony to a singular focus on how we think of 'product' for our unique customers - ones that have barely shopped...


  • Mangalore, Karnataka, India Zeds Full time ₹ 14,000 - ₹ 17,000 per year

    Location: Kottara Chowki, MangaloreCompany: ZEDS - Reputed Furnishing StoreJob DetailsJob Type: Full-timePay: ₹14,000 – ₹17,000 per monthWork Location: In personSchedule: Day shift (Sunday Off)Holidays: All official public holidays will be grantedEligibility CriteriaMinimum graduation in any streamFluent in English, Kannada, Hindi, and local...


  • Mangalore, Karnataka, India Adani Airport Holdings Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    ResponsibilitiesThis position at airport is responsible for leading digital & IT initiatives to drive innovation and enhance operational efficiency. Key responsibilities include:Planning: Developing and implementing a digital & IT execution roadmap aligned with the central airport's vision and goals.Stakeholder Collaboration: Working with various...


  • Mangalore, Karnataka, India Unify CX Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Title of the Position: Technical Delivery Engineer – 2nd Line – Data PlatformDesignation: Senior EngineerWork Location: Mangalore (Work from Office)No. of positions: 02Client from: UKBusiness Unit: Application DevelopmentShifts: UK shiftWho We Are:unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S.,...


  • Mangalore, India NxtWave Full time

    About NxtWaveNxtWave is one of India’s fastest-growing EdTech startups, transforming youth into highly skilled tech professionals through its CCBP 4.0 programs. Backed by top global investors and recognized by NSDC, NASSCOM, Startup India, and the Ministry of Skill Development, NxtWave is creating career opportunities for lakhs of learners across...


  • Mangalore, India Whatjobs IN C2 Full time

    Summary The Senior Data Security & Governance Specialist is responsible for defining and enforcing governance, compliance, and security controls across modern data platforms built on Azure and Databricks. This role ensures that data is secure, trusted, and compliant while supporting consistent data definitions and governance practices across analytics and...


  • Mangalore, India Whatjobs IN C2 Full time

    Please note: Candidates are expected to work in US Central Time zone. Please share your current/last CTC, CV, and joining period with for faster shortlisting. We are seeking Senior Service Desk Analysts to join our IT operations team. This is a critical role responsible for providing Tier 2 technical problem resolution and ensuring our internal customers...


  • Mangalore, India Whatjobs IN C2 Full time

    Position Summary The Senior Central Monitor will play a key role in ensuring the quality and integrity of clinical trial data through centralized monitoring activities, statistical data review, and proactive risk management. This position involves leading the development of Risk-Based Quality Management (RBQM) plans, conducting study risk assessments,...


  • Mangalore, India Whatjobs IN C2 Full time

    Senior Associate - Cyber Risk Location: Remote Duration: 6 months with potential for extension Job Description Tiger Advisory provides premier cybersecurity consulting services, helping clients manage risks, strengthen resilience, and achieve compliance in an ever-evolving digital landscape. Our mission is to empower organizations by delivering tailored risk...


  • Mangalore, India LTIMindtree Full time

    Job Description: Senior Kubernetes Platform Engineer (Zero-Touch GPU Cloud – GitOps Automation)We are looking for a Senior Kubernetes Platform Engineer with 10+ years of infrastructure experience to design and implement the Zero-Touch Build, Upgrade, and Certification pipeline for our on-premises GPU cloud platform. This role focuses on automating the...


  • Mangalore, India Daily Rounds Full time

    **LOCATION** **Mangalore** **WHY DO WE EXIST?** Doctors need to constantly learn and keep themselves updated about the latest practices in their field. Case-based learning (clinical cases) is considered to be the best way to go about doing that. The traditional methods for case discussions are medical conferences and medical journals, but the cost and...