Customer Growth Advisor

16 hours ago

Noida Sector Noida Uttar Pradesh, India 4da35a6d-1893-4754-bfcc-321a701b4128 Full time ₹ 1,80,000 - ₹ 2,60,000 per year

Job Summary

We are looking for a persuasive and customer-oriented Upselling Executive to promote additional products/services to existing customers. The role involves understanding customer needs, enhancing their experience, and increasing revenue by recommending suitable upgrades, add-ons, or premium plans.

Key Responsibilities

  • Contact existing customers to introduce new features, plans, or upgrades.
  • Understand customer requirements and suggest relevant add-on services or higher-value packages.
  • Maintain strong product knowledge to communicate benefits effectively.
  • Build trust-based relationships to maximize customer lifetime value.
  • Manage follow-ups and convert opportunities into successful upsells.
  • Record customer interactions and updates in CRM.
  • Meet daily, weekly, and monthly upselling targets.
  • Collaborate with support and product teams to resolve customer queries.
  • Prepare and share reports on upselling performance and progress.

Requirements

  • Minimum 12th pass; graduation preferred.
  • Experience in telesales, upselling, retention, or customer support is an advantage.
  • Strong communication, listening, and convincing skills.
  • Ability to handle objections and understand customer psychology.
  • Basic computer knowledge and CRM familiarity.
  • Target-driven and motivated personality.

Key Skills

  • Upselling & cross-selling
  • Customer relationship management
  • Communication & persuasion
  • Problem-solving
  • Time management
  • Negotiation skills

Job Type: Fresher

Pay: ₹18, ₹26,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time

Location:

  • Noida Sector 16, Noida, Uttar Pradesh (Required)

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