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Customer Care Advisor

2 weeks ago

Noida Uttar Pradesh, India 10x Growth Accelerator Full time

Executive (Blended Process - Chat 80% and Call 20%)

Process: Flipkart

Position Type: Full-Time, Work From Office

**Salary**:
Freshers: ₹25,000 CTC (In-hand: ₹19,000)

Roles and Responsibilities:

- Handle customer inquiries and issues through both voice and chat support.
- Provide exceptional customer service to ensure satisfaction and resolve concerns.
- Communicate effectively in English and Hindi, maintaining a professional tone.
- Accurately document customer interactions and escalate complex issues as necessary.
- Adapt to varied customer interactions in a fast-paced environment.

**Requirements**:
Skills: Excellent communication in English and Hindi; clear voice; pass Versant-4 or equivalent.

Qualification: Graduation in any field.

Experience: Freshers or experienced

Versanr score: versant 5 is needed

Additional Information:
Work Location: Noida sector - 62 (Will share soon the exact location)

Shift Timings: Rotational Shift

Training: 7 Days

Interview is **Walk -in**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person