Process Advisor

4 days ago

Noida Uttar Pradesh, India Barclays Full time

As a Barclays Process Advisor you may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.**Purpose of the role**

To address customer questions, concerns or requests while maintaining customer service expectations.

**Accountabilities**
- Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
- Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
- Management and maintenance of customer records and documentation to ensure accuracy.
- Participation in training and development initiatives to improve customer skills, knowledge, and services.
- Identification of industry trends and developments related to customer service to implement best practice in customer care.
- Execution of escalation requests to the relevant team or senior management as required in a timely manner.

**Analyst Expectations**
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

  • Process Advisor

    2 weeks ago

    Noida, Uttar Pradesh, India Barclays Full time

    **Step into the role of Process Advisor KYC, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and**: **safeguarding our clients and organization with expertise and care.**: **Key skills required for this role include**: - ** Know your customer (KYC) & Anti-Money Laundering...

  • Process Advisor

    5 days ago

    Noida, Uttar Pradesh, India Barclays Full time

    Embark on a transformative journey as Process Advisor at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes with risk management initiatives. You will take ownership of your work and provide first-class support to our clients with expertise and care. With competitive benefits and opportunities for...

  • Process Advisor

    2 weeks ago

    Noida, Uttar Pradesh, India Barclays Full time

    **Step into the role of Process Advisor, where you'll provide first-class support via telephone and web chat, guiding our clients with expertise and care.**: ***: **Key skills required for this role include**: ***: **Communication**: **Proficiency in customer service.**: **International voice experience would be an advantage.**: **Flexible with a 24/7 work...

  • Process Advisor

    2 weeks ago

    Noida, Uttar Pradesh, India Barclays Full time

    Embark on a transformative journey as a **Process Advisor**at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks. To thrive in this role, you’ll need some previous experience in: - Experience of working in a customer facing service environment. -...

  • Process Advisor

    2 weeks ago

    Noida, Uttar Pradesh, India Barclays Full time

    **Date live**: 07/08/2025 **Business Area**: USCB Operations India **Area of Expertise**: Banking Operations **Contract**: Permanent **Reference Code**: JR-0000055743 Embark on a transformative journey as a Process Advisor at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers...

  • Process Advisor Fcs

    4 days ago

    Noida, Uttar Pradesh, India Barclays Full time

    Embark on a transformative journey as a Process Advisor for Financial Crime Screening (FCS) at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks. To thrive in this role, you’ll need some previous experience in: Financial crime...

  • Business Advisor

    7 days ago

    Noida, Uttar Pradesh, India Capgemini Full time

    **Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.Performs analysis of processes, systems, data and business information and research,...

  • Process Advisor-collections

    2 days ago

    Noida, Uttar Pradesh, India Barclays Full time

    Embark on a transformative journey as a **Process Advisor - Collections **at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks. To thrive in this role, you’ll need some previous experience in: - Experience of working in a customer facing service...

  • Us Automobile Sales Advisors

    4 days ago

    Noida, Uttar Pradesh, India OnlineInfatuation Full time

    Profile: International Auto Spare Parts Sales Advisor Location: Noida Sec 63 Shift: US Shift **Salary**: Up to 25,000/- to 45000/- plus incentives **IMMEDIATE JOINERS ARE REQUIRED.** **NO CABS NO MEALS** **Min 1 year Experience in sell the used engine and transmission mandatory.** **Responsibilities**: - **Sell the used auto engine and transmission...

  • Associate Business Advisor

    2 weeks ago

    Noida, Uttar Pradesh, India Capgemini Full time

    **_Job Description _**: **_Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. _** **_Job Description - Grade Specific _**: **_Performs...