Customer Care Executive

5 days ago

Ahmedabad, Gujarat, India baby organo Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Position Title: Customer Success Executive

Experience-0-3 year

Location: Ahmedabad (On-Site)

We are looking for a passionate Customer Success Executive to join our growing team. The ideal candidate should possess excellent communication skills in English, a customer-first attitude, and a desire to learn and grow in the field of customer service.

Job Description

  • Respond promptly to customer inquiries via phone, email, and chat platforms.
  • Guide customers on how to place, use product or service effectively.
  • Address and resolve customer issues and complaints with professionalism and empathy.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate effectively with internal teams to ensure timely resolution of customer concerns.
  • Follow up with customers to ensure their issues are satisfactorily resolved.
  • Identify and escalate priority issues as per company guidelines.
  • Provide feedback on the efficiency of the customer service process and suggest improvements.

Requirements

  • 0 to 1 Year of experience required.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills and ability to think on your feet.
  • Team player with a positive attitude and willingness to learn.
  • Basic computer knowledge; familiarity with CRM software is a plus.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Work Location: In person

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