Customer Care Executive – Inbound Process

4 days ago

Ahmedabad, Gujarat, India IAssess Consultants LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Work Mode:
6 Days Working

Experience:
0–5 years

Qualification:
Graduate / Postgraduate (any field except Engineering)

About The Role
We're looking for a Customer Service Representative (Inbound) — also referred to as Customer Care Executive — to deliver outstanding support by handling client queries, resolving complaints, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-first approach.

What You'll Do

  • Handle inbound calls and email inquiries from prospects and clients.
  • Provide accurate information, solutions, and alternatives within agreed timelines.
  • Identify and assess customer needs to achieve high levels of satisfaction.
  • Follow communication procedures, guidelines, and policies.
  • Document interactions and maintain accurate records.
  • Proactively follow up with customers to ensure query resolution.
  • Suggest information about services to attract and retain customers.

What You Bring

  • Graduate/Postgraduate in any field (except Engineering).
  • 0–5 years of experience in customer care. Candidates from the Mutual Fund industry preferred, though experience in other industries with client handling exposure will also be considered.
  • Fluency in English, Hindi & Gujarati (must).
  • Excellent verbal & vocal communication skills in English.
  • Strong problem-solving, documentation, and conflict-resolution skills.
  • Ability to multi-task, analyze information, and work with accuracy & attention to detail.
  • Loyal, honest, and committed with a long-term career vision.
  • Decision-making ability and customer-centric mindset.

Why Join Us?

This role is more than just answering queries—it's about
building trust, delivering quality service, and creating long-term relationships with clients
. You'll be part of a professional, growth-oriented team with opportunities to enhance your skills in the
financial services space
.

Skills: gujarati,inbound queries,customer satisfaction,client handling,inbound calls,mutual funds,customer care,customer support,customer,english,chat process,email support,hindi,voice process,live chat management

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