Customer Care Executive

7 days ago

Ahmedabad, Gujarat, India Optimize Hiring Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are looking for Customer Care Executive (Voice Process) for one of our client.

Working Days & Timings: Monday to Friday 07.30 pm to 04:00 am (US Night Shift).

Role & responsibilities:

  • Responsible for making calls to hospitals and clinics for follow-up regarding medical record requests after the initial submission.

Preferred candidate profile:

  • Must be a Graduate.
  • Strong active listening and verbal communication skills - comprehending English are essential.
  • Must be reliable, honest, motivated, organized, detail-oriented and able to work independently.
  • Comfortable working in US night shift.
  • Prior experience in the US medical records retrieval process OR any US voice process will be an added advantage, but this is not mandatory.

Company Benefits:

  • 5 days working Monday to Friday.
  • Salary credited by 3rd of every month.
  • Health Insurance.
  • Accidental Insurance.
  • Life Insurance.
  • Gratuity.
  • ESIC and Provident Fund (eligible employees).
  • Initial one-month free accommodation for outstation employees.
  • Night Cab Drop-off facility (on request-subsidize cost).
  • Work training programs.
  • Rewards & Recognition vouchers.
  • Team outings.
  • Annual get-togethers and many more.

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