Customer Care Executive

3 days ago

Ahmedabad, Gujarat, India Group Landmark Full time ₹ 3,00,000 - ₹ 9,00,000 per year
Job Purpose:

The Customer Care Executive ensures a seamless and premium experience for customers by handling inquiries, coordinating between departments, resolving complaints, and maintaining long-term customer relationships. The role is vital for improving Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) at the dealership.

Key Responsibilities:
  • Customer Interaction
  • Handle inbound and outbound calls, emails, and walk-in inquiries.
  • Assist customers with booking test drives, service appointments, and product information.
  • Guide customers regarding insurance renewals, accessories, and service packages.
  • Customer Relationship Management
  • Conduct feedback and follow-up calls after sales and service.
  • Address and resolve customer concerns with empathy and professionalism.
  • Maintain strong relationships to drive loyalty and repeat business.
  • Coordination & Support
  • Work closely with Sales, Service, and Insurance teams to ensure smooth processes.
  • Maintain customer records in CRM/DMS software.
  • Support in organizing events, customer meets, and engagement activities.
  • Customer Experience Enhancement
  • Ensure customers feel welcomed and valued at the showroom and service center.
  • Promote loyalty programs, AMC, extended warranty, and dealership offers.
  • Escalate unresolved issues to management for quick resolution.
Key Skills & Competencies:
  • Excellent communication skills (English, Hindi & local language).
  • Polite, presentable, and customer-first approach.
  • Strong problem-solving and coordination skills.
  • Computer proficiency (MS Office, CRM software).
Qualifications & Experience:
  • Graduate in any discipline.
  • Minimum 13 years of experience in customer service (automobile / hospitality / retail preferred).
  • Freshers with excellent communication skills may also be considered.

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