Customer Care Support
4 hours ago
Role - Customer Care Support
Qualification: B.Sc (Agri) / ABM (Agriculture Business Management)
Experience: 1-2 years
Preferred Industry: Agro Chemical / Agriculture Input Industry
Job Location: Ahmedabad, Gujarat
Key Responsibilities:
• Attend incoming calls and manage customer queries from farmers, dealers, and distributors.
• Provide timely solutions and technical support related to products, crops, pest management, and field issues.
• Prepare, review, and manage marketing and technical content as required.
• Assist the Marketing Manager by creating relevant content for social media platforms.
• Manage and update technical content on the company website.
• Maintain customer data and prepare reports using MS Excel (including VLOOKUP, Pivot Tables, etc.).
• Coordinate with internal teams (Sales, Marketing, Technical) to ensure smooth communication and customer satisfaction.
• Understand crop patterns, agronomy practices, and regional crop-related needs to guide customers effectively.
Skills & Competencies:
• Strong communication skills in English, Gujarati, and Hindi
• Good written communication and documentation ability
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