Application Support Engineer

Company Description

Malayaj Solutions, headquartered in Bangalore, is a trusted provider of innovative and customized technology services since 2018. The company specializes in Development, Automation, Digital Transformation, and Staff Augmentation, catering to businesses of all sizes and industries. With expertise in a wide range of technologies, including JAVA, AWS, DevOps, and Data & Analytics, Malayaj Solutions delivers measurable results through its highly skilled professionals. Serving sectors such as healthcare, education, retail, and more, Malayaj Solutions is committed to quality solutions and customer satisfaction that drive success for clients worldwide.

Job Description

We are looking for an enthusiastic
Telecom Application Support Engineer
with 2–3 years of experience in supporting and managing telecom VAS applications, SMS/USSD systems, and related telecom protocols.

The ideal candidate should have hands-on experience in Linux environments, debugging issues using tools like Wireshark/tcpdump, and working with databases and APIs.

Key Responsibilities

Telecom Application Support & Integration

• Provide support for
  SMS & USSD-based applications
  , including configuration, troubleshooting, and integration.
• Work with
  SMPP-based messaging systems
  for SMS delivery and routing.
• Assist in integrating telecom systems with
  charging platforms
  (OCS/OFCS) and ensure service continuity.

System & Protocol Knowledge

• Basic understanding of telecom signaling protocols such as
  SS7, SCTP
  , and Diameter.
• Support authentication, authorization, and accounting workflows in telecom environments.
• Monitor application performance and logs to identify issues in real time.

Linux & System Administration

• Work extensively on
  Linux-based servers
  for configuration, log analysis, and troubleshooting.
• Identify and resolve system-level issues related to applications, permissions, ports, and services.

API & Database Handling

• Support API integrations over
  HTTP/HTTPS
  for various telecom services.
• Perform basic database operations and queries in
  MySQL or Oracle
  .
• Assist with performance checks and database troubleshooting.

Debugging & Monitoring

• Use tools like
  Wireshark, tcpdump
  for analyzing protocol traffic and debugging.
• Work with monitoring tools such as
  Nagios, Zabbix
  , or equivalent for alerts and performance metrics.

Cloud & Container Exposure

• Exposure to cloud environments such as
  AWS, Azure, or GCP
  (basic level).
• Basic understanding of
  Kubernetes / container orchestration
  is preferred.

Client Interaction

• Interact with customers for L1/L2 support, troubleshooting, deployments, and status updates.
• Participate in technical discussions and coordinate for issue resolution.

Required Skills

• 2–3 years of experience in telecom application support or similar domain.
• Good understanding of
  SMS/USSD applications
  , SMPP, and telecom charging integrations.
• Strong knowledge of
  Linux commands, log analysis, process monitoring, and service management
  .
• Basic understanding of
  SS7, SCTP, Diameter
  , and related signaling concepts.
• Experience with
  MySQL/Oracle
  for running queries and basic tuning.
• Ability to use
  Wireshark/tcpdump
  for traffic and protocol debugging.
• Familiarity with
  HTTP/HTTPS APIs
  and authentication mechanisms.
• Exposure to
  AWS/Azure/GCP
  and Kubernetes (good to have).
• Strong analytical, communication, and problem-solving skills.

Nice-to-Have Skills

• Knowledge of microservices architecture.
• Understanding of Docker.
• Exposure to DevOps or CI/CD tools.

Soft Skills

• Good communication and client-handling abilities.
• Ownership mindset with attention to detail.
• Ability to work in a fast-paced telecom environment.