Application Support Engineer

10 hours ago

Bengaluru, Karnataka, India Consilio Full time ₹ 12,00,000 - ₹ 24,00,000 per year


Overview

About company:

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. Renowned for its expertise in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, and contracts management.

Role Overview:

As a part of Global Support Services, the Application Support Engineer will technical support key eDiscovery systems including industry wide applications as well as a suite of internal solutions that set Consilio as the leader in what we do.  his role requires a strong aptitude for troubleshooting, independent problem-solving, and a solid understanding of enterprise application architecture. The engineer will work both independently and collaboratively within a global team to ensure application stability, performance, and continuous improvement.



Responsibilities

  • Troubleshoot and resolve complex application issues across multiple layers (web server, application server, database).
  • Monitor and maintain uptime, scalability, and performance of eDiscovery platforms and custom-built solutions.
  • Analyze logs and system behavior using tools like Event Viewer, IIS Manager, and SQL Server Management Studio.
  • Respond to support tickets within defined SLAs, providing clear communication and effective resolutions.
  • Collaborate with cross-functional teams including Data Operations, Project Management, DBA, and Infrastructure.
  • Document troubleshooting steps, solutions, and best practices
  • Continuously learn and adapt to new technologies and internal tools.
  • Use scripting and query languages (e.g., PowerShell, T-SQL, JavaScript) to automate tasks and solve unique problems.
  • Participate in after-hours testing and support rotations as part of a 24/7 global support model.


Qualifications

Education:   

  • Bachelor's degree in Computer Science, Information Systems, or equivalent experience.

Experience:  

  • 4+ years of experience in technical support or application engineering roles.
  • 3+ years of experience with Relativity or similar eDiscovery platforms.
  • Proficient in Microsoft SQL Server, with the ability to write basic to intermediate T-SQL queries.
  • Comfortable working in Linux environments, including use of the command line interface (CLI).
  • Practical experience with scripting tools such as PowerShell and RegEx for automation and troubleshooting.
  • Skilled in using diagnostic and administrative tools such as Event Viewer, IIS Manager, and SQL Server Management Studio.

Consilio's True North Values

  • Excellence
    We strive to make every client our advocate
  • Passion
    We DO because we CARE
  • Collaboration
    We win together through teamwork and communication
  • Agility
    We flex, adapt and embrace change
  • People
    We value, respect and invest in our teammates
  • Vision
    We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


  • Application Support Engineer

    3 hours ago

    Bengaluru, Karnataka, India Infogain Full time ₹ 7,20,000 - ₹ 10,80,000 per year

    ROLES & RESPONSIBILITIESHave IT background, preferably with software development understandingHave SOX knowledge, and understanding of ITGCExperienced with working on evidence collection for ITGCExperienced with working with different stakeholders (Compliance, IA) and with application teams to evaluate and change existing processes to fulfil SOXAble to work...

  • Application Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India VAM Systems Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionVAM Systems is a Business Consulting, Technology Solutions, and Professional Services organization with operations in the USA, UAE, Bahrain, India, Singapore, and Australia. We provide leading-edge information and communication technology-based business solutions that enable our clients to achieve sustainable profit and consistent growth....

  • Application Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Infogain Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ROLES & RESPONSIBILITIESAdvanced Troubleshooting:Diagnose and resolve complex software and system issues escalated from L1 support, requiring deeper technical expertise.Incident & Problem Management:Take ownership of incidents from investigation to resolution, including performing root cause analysis to prevent recurrence.Application Monitoring &...

  • Application Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Advent Global Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.Must have skills : PeopleSoft PeopleToolsGood to have skills : NAMinimum 3 year(s) of experience is requiredEducational Qualification : 15 years full...

  • Application Support Engineer

    7 days ago

    Bengaluru, Karnataka, India Consilio LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About company:Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and...

  • Application Support Engineer

    7 days ago

    Bengaluru, Karnataka, India Consilio LLC Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    OverviewAbout company:Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal...

  • Application Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Brainotix Solutions Private Limited Full time ₹ 20,00,000 - ₹ 30,00,000 per year

    An Application Support Engineer is responsible for ensuring the smooth operation of software applications by providing technical support to users and resolving any issues that may arise. They work closely with the development team to identify and resolve bugs, and with end-users to provide technical assistance and support.Key Responsibilities:Providing...

  • Application Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Augnito Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Application Support - JDAbout Us: is the next gen Voice AI powering the healthcare industry. Augnito empowers medical professionals and streamlined clinical workflows with cloud-based, AI speech recognition that offers ergonomic data entry with 99% accuracy, without the need for voice profile training, from any device, anywhere.From the outset, Augnito was...

  • Application Support Engineer

    7 days ago

    Bengaluru, Karnataka, India Samartha Infosolutions Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Role: Application Support EngineerExperience: 0 to 4yrsSkills:Experience/ knowledge on Application Support, SQL Linux is mandatory.Shell scripting execution levelAzure Cloud Knowledge and Docker Administration is added advantageJava and SQL Skill is advantagesWorking rotational shifts – General , Morning , Second & Night ShiftsExcellent Communication...

  • Application Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Malayaj Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionMalayaj Solutions, headquartered in Bangalore, is a trusted provider of innovative and customized technology services since 2018. The company specializes in Development, Automation, Digital Transformation, and Staff Augmentation, catering to businesses of all sizes and industries. With expertise in a wide range of technologies, including...