Customer Relations Executive

3 days ago


Sowripalayam Coimbatore, India Tomson Electronics Full time ₹ 4,00,000 - ₹ 8,00,000 per year
  • Key Responsibilities:
  • Serve as the first point of contact for customer inquiries via phone, email, and chat
  • Resolve customer issues efficiently and professionally, ensuring high satisfaction
  • Maintain detailed records of customer interactions and feedback
  • Collaborate with internal teams to improve products, services, and customer experience
  • Identify opportunities to upsell or cross-sell based on customer needs
  • Monitor and report on customer satisfaction metrics (follow up on 1-star reviews)
  • Basic knowledge in EXCEL (or any spreadsheets)
  • Reporting in docs (or word)
  • Microsoft Office
  • Shopify product listing


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