Customer Relationship Executive

4 days ago

Sowripalayam Coimbatore Tamil Nadu, India ROOT and SOIL Full time ₹ 1,80,000 - ₹ 2,40,000 per year

We are seeking a motivated and customer-focused individual to join our team as a Customer Relationship Executive. The ideal candidate will be responsible for maintaining strong relationships with our clients, addressing their needs, and ensuring a high level of customer satisfaction. Proficiency in Hindi is an additional advantage, as it will help in effectively communicating with our diverse clientele.

Key Responsibilities:

  • Build and maintain strong, long-lasting relationships with clients.
  • Address customer inquiries and resolve issues promptly and efficiently.
  • Understand customer needs and provide tailored solutions.
  • Act as a liaison between customers and internal teams to ensure client needs are met.
  • Provide regular updates to customers on their inquiries or requests.
  • Assist in client onboarding and training processes.
  • Monitor and report on customer satisfaction and suggest improvements.
  • Meet or exceed customer service goals and KPIs.

Qualifications:

  • Proven experience in a customer service or client relationship role.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple client accounts and prioritize tasks.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in MS Office (Word, Excel, PowerPoint).
  • Hindi language proficiency is Must

Job Types: Full-time, Permanent

Pay: ₹9, ₹20,000.00 per month

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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