Customer Relationship Executive

14 hours ago


Coimbatore Tamil Nadu, India GREEN DELIGHT INNOVATIONS PRIVATE LIMITED Full time

**Customer Relationship Executive**

**Roles and Responsibilities**:

- Build and maintain strong, long-lasting relationships with customers, fostering loyalty and trust through personalized interactions and proactive engagement.
- Handle customer complaints, concerns, and escalations with professionalism and empathy, taking ownership of problems and ensuring timely resolution to uphold customer satisfaction.
- Gather feedback from customers to understand their needs, preferences, and suggestions for improvement.
- Maintain accurate and up-to-date records of customer interactions, transactions, and feedback in the CRM system.
- Educate customers about products, services, features, and best practices to maximize their usage and satisfaction. Provide training sessions, tutorials, or resources as needed.

**Qualifications**
- Bachelor's degree with any streams
- Excellent verbal and written communication skills
- Empathy, patience, and strong interpersonal skills
- Problem-solving abilities and a proactive mindset
- Ability to manage time effectively and prioritize tasks

**Benefits**
- Competitive salary and benefits package
- Opportunity to work on challenging and innovative projects
- Collaborative and supportive work environment
- Opportunities for professional development and growth

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)



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