Customer Relationship Officer

3 days ago

Coimbatore Tamil Nadu, India Sri Baby Properties Full time

**JOB DESCRIPTION**:
**We are looking for CRM- Real Estate -2**

**1. Nice and Energetic Working Environment**

**2. Excellent Career Growth, Learning, and Experience**

**Job Title: CRM - Real Estate**

**Location**: Coimbatore
**Experience**: 5+ Years

**Job Type**: Full-Time
**Industry**: Real Estate / Property Development / Construction

**Job Summary**:
**Key Responsibilities**:
**Customer Relationship Management**:

- Build and maintain strong relationships with homebuyers, investors, and key stakeholders.
- Act as a **single point of contact**apart from sales for customer queries, concerns, and post-sales support.
- Ensure a smooth handover process from sales to customer service teams.

**CRM System & Database Management**:

- Manage and update customer data using **CRM software (Salesforce, HubSpot, Zoho, etc.)**:

- Track customer interactions, preferences, and feedback to improve service levels.
- Analyze customer data to enhance engagement strategies.

**Post-Sales Support & Documentation**:

- Oversee **allotment letter**, **agreement signing, payment schedules, documentation and Registration** processes.
- Coordinate with legal and finance teams for timely execution of customer agreements.
- Ensure adherence to **RERA regulations** and other real estate compliance policies.

**Complaint Resolution & Customer Satisfaction**:

- Address customer grievances and ensure timely resolutions.
- Implement strategies to improve customer retention and referral sales.
- Monitor and improve customer satisfaction metrics (CSAT, NPS, etc.).

**Cross-Functional Coordination**:

- Work closely with sales, legal and operations teams to ensure a consistent customer experience.

**Qualifications & Skills**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 5+ years of experience in **CRM with good communication skills, customer service, or client relationship management** within the **real estate sector**.
- Proficiency in **CRM software** like sell.do, Salesforce, Zoho CRM, or similar platforms.
- Strong communication, negotiation, and problem-solving skills.
- Knowledge of **RERA regulations and real estate transaction processes**.
- Ability to handle multiple projects and work in a fast-paced environment.

**Why Join Us?**
- Opportunity to work with a leading real estate brand.
- Dynamic work environment with career growth opportunities.
- Competitive salary and performance-based incentives.

**Shift Timings**:9.30am to 6.00pm

**Notice period**:Immediate joiner / 30 days

**Working Days**:

- Mon - Sat

**Contact**:8925875594

**Benefits**:
1. Annual Salary Hike

2. Sick Leaves / Casual Leaves

3. Compensatory Off -for working on National Holiday

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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