Manager - Customer Relations

1 day ago


Coimbatore, India Velgha Learning Solutions Full time

Purpose of the Position/ Summary:- The Manager-Customer Relations is responsible for engaging with customers by building and maintaining trusting relationships.- S/He should address customer problems and needs by collaborating with internal teams (e.g. sales, engineers, senior management) ensuring maximum customer satisfaction- Only looking for candidates based in/ willing to relocate to Coimbatore.Key Responsibilities and Duties:Customer Relations:- Get customer feedback and take necessary action- Resolve customer complaints- Maintain continuous relationship with customers- Update customers on project progressRegistration & Documentation:- Handle the documentation work for registration processSales:- Process property booking of customers approaching the head office- Prepare of final cost sheet and estimate for new customers.- Sending cost estimates to sales team and management as and when required.- Prepare reports, including sales reports for upper management as and when required and for land owners (monthly)Others:- Ensure compliance to the regulations and guidelines set forth by RERA and maintain up-to-date information and records related to projects.- Coordinate with bankers for project approvals and processing loans of customers- Coordinate with accounts department on monthly basis for customer receipts reconciliation- Oversee handing over of key and possession certificate and other necessary documents to the customers as and when requiredQualification : MBA in any related field.Essential Knowledge and Skills:- Business awareness- Excellent interpersonal and customer service skills- Excellent communication skills, both written and oral- Problem solving Skills- Time Management- Proficiency in MS Office- Leadership Skills- Decision Making Skills (ref:iimjobs.com)


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