Customer Relations Executive
7 days ago
Job Title: Customer Relationship Executive – E-Commerce
Location: Coimbatore
Company Website:
Job Type: Full-Time
Role Overview:
We're looking for an energetic and customer-focused Customer Relationship Executive to join our growing e-commerce team.
You will be the first point of contact for online customers, ensuring every interaction is smooth, helpful, and reflects our 35+ years of trust in the electronics industry.
Key Responsibilities
- Handle customer inquiries via phone, email, chat, and social media.
- Provide accurate product and order information, and resolve issues promptly.
- Coordinate with the sales, warehouse, and logistics teams to track and fulfill orders.
- Build lasting relationships with customers by delivering excellent service and follow-ups.
- Gather customer feedback and share insights to improve our e-commerce experience.
- Maintain accurate records of interactions and transactions in the CRM system.
Requirements
- Graduate (any discipline)
- Excellent communication skills in English; knowledge of Malayalam/Hindi is a plus.
- Tech-savvy with basic knowledge of online shopping platforms and order management.
- Strong problem-solving skills and a positive, customer-first attitude.
- BenefitsCompetitive salary and performance incentives.
- Opportunity to work with a legacy brand in a fast-growing e-commerce environment.
- Professional development and growth within the company.
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