Customer Relations Executive

7 days ago


Uppilipalayam Coimbatore, India Tomson Electronics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Relationship Executive – E-Commerce

Location: Coimbatore

Company Website:

Job Type: Full-Time

Role Overview:

We're looking for an energetic and customer-focused Customer Relationship Executive to join our growing e-commerce team.

You will be the first point of contact for online customers, ensuring every interaction is smooth, helpful, and reflects our 35+ years of trust in the electronics industry.

Key Responsibilities

  • Handle customer inquiries via phone, email, chat, and social media.
  • Provide accurate product and order information, and resolve issues promptly.
  • Coordinate with the sales, warehouse, and logistics teams to track and fulfill orders.
  • Build lasting relationships with customers by delivering excellent service and follow-ups.
  • Gather customer feedback and share insights to improve our e-commerce experience.
  • Maintain accurate records of interactions and transactions in the CRM system.

Requirements

  • Graduate (any discipline)
  • Excellent communication skills in English; knowledge of Malayalam/Hindi is a plus.
  • Tech-savvy with basic knowledge of online shopping platforms and order management.
  • Strong problem-solving skills and a positive, customer-first attitude.
  • BenefitsCompetitive salary and performance incentives.
  • Opportunity to work with a legacy brand in a fast-growing e-commerce environment.
  • Professional development and growth within the company.


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