Customer Success Executive

2 days ago

Bengaluru, Karnataka, India Cubic Logics Full time ₹ 2,40,000 - ₹ 5,00,000 per year

Job Title: Customer Success Executive

Location: Bangalore - Next to Kudlu Metro Station, Hosur Road.

Shift Timings: 2-11 PM

Experience: Freshers (Internship-cum-FTE) to 1 year experience

About Us:

Cubic Logics is a fast-growing SaaS company specializing in workplace productivity and HR solutions with our flagship platforms, HR365 and Apps 365, built for Microsoft 365. We serve a global customer base with a sharp focus on user experience, scalable solutions, and measurable value. We're on a mission to simplify enterprise workflows and amplify impact one customer at a time.

Role Overview:

We are looking for dynamic, self-motivated and driven Customer Success Executive to join our Inside Sales team, focusing on international markets (North America, Europe, and Australia). This role involves coordinating with internal teams, managing sales documentation, supporting lead follow-ups and maintaining client relationships.

Key Responsibilities:

  • Act as the primary point of contact for assigned customers, ensuring a smooth onboarding and training experience.
  • Build strong relationships with customers to drive engagement and long-term satisfaction.
  • Respond promptly to customer inquiries via email, chat, or calls.
  • Troubleshoot product-related issues and provide first-level support, escalating when necessary.
  • Monitor customer usage and proactively identify opportunities for product adoption.
  • Ensure that subscriptions renewals are done on time.
  • Collect and relay customer feedback to product, support and development teams.
  • Collaborate with cross-functional teams to ensure a consistent and high-quality customer experience.

Requirements:

  • Bachelors or masters degree in Business, Communications, IT, or a related field.
  • 0-1 year of experience in a customer-facing role.
  • Basic understanding of SaaS, customer success concepts or support processes is a plus.
  • Basic knowledge of CRM or customer support tools (e.g., Zoho, Freshdesk, Salesforce).
  • Excellent communication skills (verbal and written).

What We Offer:

For Freshers:

  • Internship Duration: 3-4 months
  • Stipend: 20,000 per month
  • Post-Internship Opportunity: Yes
  • Full-Time Employment (FTE)
  • Contract Duration: 1.5 year (Exceptions are allowed for marriage & further international studies)
  • Annual CTC (All-Inclusive): Rs.2,40,000 to Rs.4,00,000

For Experienced:

  • Full-Time Employment (FTE) with Annual CTC: Rs.3,00,000 to Rs.5,00,000

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India Karix Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Role: Sr. Executive - Customer SuccessJob Location: BangaloreJob Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...

  • Customer Success Executive

    5 days ago

    Bengaluru, Karnataka, India Mudrex Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe at Mudrex are a cryptocurrency investment platform that aims to revolutionize the digital asset space. We empower individuals and institutions to invest with confidence by offering state-of-the-art technology, expert insights, and a secure environment to manage their crypto investments. Our mission is to simplify the process of...

  • Customer Success Executive

    4 days ago

    Bengaluru, Karnataka, India CashBook : UPI Wallets for Business Expenses Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionCashBook is a UPI-led expense management solution designed for businesses. The platform enables companies to issue UPI-powered digital wallets to employees, set spending limits, and control expenses effectively. By leveraging UPI technology, CashBook streamlines business expense management and enhances financial oversight for...

  • Customer Success

    3 days ago

    Bengaluru, Karnataka, India Simbian Inc Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    Role Overview As Simbian's Customer Success Manager (CSM) for strategic accounts, you'll be the primary liaison for our largest and most important customer post -sales. This high -impact role blends elements of Customer Success, Technical Account Management, and Supportability Product Management. You will drive customers onboarding, champion their needs...

  • Executive - Customer Success

    1 week ago

    Bengaluru, Karnataka, India Probe42 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ProbeProbe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss accounts,...

  • Customer Success Executive

    5 days ago

    Bengaluru, Karnataka, India Kwalee Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Join the teamAs we continue to grow, we are now looking for a Customer Success Executive to join our Customer Success team.As a Customer Success Executive, you will be responsible for providing high-quality, timely support to our global community of players across our diverse portfolio of games. You'll be the frontline voice of the company, ensuring players'...

  • Customer Success Executive

    5 days ago

    Bengaluru, Karnataka, India Kwalee Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Join the teamAs we continue to grow, we are now looking for aCustomer Success Executiveto join our Customer Success team.As a Customer Success Executive, you will be responsible for providing high-quality, timely support to our global community of players across our diverse portfolio of games. You'll be the frontline voice of the company, ensuring players'...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Executive

    2 weeks ago

    Bengaluru, Karnataka, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Executive

    2 days ago

    Bengaluru, Karnataka, India Livin Interiors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWelcome to Livin Interiors, rated as one of the best Interior Design firms in Bangalore. We are design evangelists dedicated to setting the standard of interior design in India and achieving our ambitious goals quickly. Our mission is to create environments that enhance mood, energy, and productivity. We strive to bring aesthetic beauty...