Executive / Sr Executive

3 days ago

Marol Naka Mumbai Maharashtra, India OnsiteGO Full time ₹ 8,88,000 - ₹ 12,00,000 per year

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Take the extra mile to engage customers

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service

Escalate well deserved calls to the Escalations team as per the defined standards and protocol

Follow communication procedures, guidelines and policies

Job Types: Full-time, Permanent

Pay: ₹300, ₹400,000.00 per year

Work Location: In person

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