Deputy Manager CRM

2 days ago

Hyderabad, Telangana, India 4k SPORTS INFRA PVT LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities
1. CRM & Lead Management

  • Monitor and update all leads in the CRM platform (e.g., Zoho, HubSpot, Salesforce, etc.) in real time.
  • Track lead status from initial inquiry to closure, ensuring proper documentation of every interaction.
  • Set up automated reminders/follow-ups for the presales and sales teams.
  • Generate daily, weekly, and monthly CRM reports on lead flow, conversions, and response times.

2. Presales Support

  • Work closely with the Presales team to ensure accurate and timely preparation of client proposals and presentations.
  • Validate client requirements before passing them to the internal quotation and design teams.
  • Maintain a centralized repository of proposals, quotes, and design files for easy reference.

3. Internal Quotation & Design Team Coordination

  • Liaise between Sales, Design, and Estimation/Quotation teams to ensure accurate and prompt delivery of proposals.
  • Track the status of all quotations and design submissions to meet deadlines.
  • Flag any bottlenecks or delays and escalate to management for resolution.

4. Data & Process Optimization

  • Ensure data integrity within the CRM by conducting regular audits and clean-ups.
  • Identify gaps in the presales process and recommend improvements for faster turnaround times.
  • Provide insights on lead performance and campaign effectiveness to management.

Key Skills & Competencies

  • Strong knowledge of CRM platforms (Zoho, HubSpot, Salesforce, or similar).
  • Excellent communication, coordination, and multitasking skills.
  • Strong analytical abilities with a focus on data accuracy and reporting.
  • Ability to work cross-functionally and meet tight deadlines.
  • Proficiency in MS Excel/Google Sheets for reporting.

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