Customer Relationship Officer

2 weeks ago


Cochin, Kerala, India Bharti Airtel Ltd. Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Key Responsibilities:

  • Greet and assist walk-in customers at the store with professionalism and courtesy.
  • Handle new activations, SIM replacements, bill payments, and plan upgrades.
  • Explain Airtel products and services such as postpaid, prepaid, broadband, and DTH.
  • Identify customer needs and provide appropriate solutions or offers.
  • Achieve monthly sales and service targets set by the store manager.
  • Handle customer queries, complaints, and escalate unresolved issues when necessary.
  • Maintain accurate customer records and ensure timely documentation.
  • Support customer retention by providing excellent after-sales service.
  • Coordinate with backend teams for number portability, billing, or network-related concerns.
  • Maintain store hygiene, product display, and ensure smooth daily operations.

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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