Customer Relationship Officer
2 weeks ago
Key Responsibilities:
- Greet and assist walk-in customers at the store with professionalism and courtesy.
- Handle new activations, SIM replacements, bill payments, and plan upgrades.
- Explain Airtel products and services such as postpaid, prepaid, broadband, and DTH.
- Identify customer needs and provide appropriate solutions or offers.
- Achieve monthly sales and service targets set by the store manager.
- Handle customer queries, complaints, and escalate unresolved issues when necessary.
- Maintain accurate customer records and ensure timely documentation.
- Support customer retention by providing excellent after-sales service.
- Coordinate with backend teams for number portability, billing, or network-related concerns.
- Maintain store hygiene, product display, and ensure smooth daily operations.
Job Type: Full-time
Pay: ₹12, ₹18,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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