Guest And Operations Manager

2 days ago

Pune, Maharashtra, India Antheia Resorts Full time ₹ 24,00,000 - ₹ 32,00,000 per year

Company Information: Antheia is an intimate boutique resort at Pawna Lake, offering a unique escape from the hustle and bustle of city life. We are just 2.5 hours away from Mumbai, 1.5 hours from Pune and 45 mins from Lonavala. We are spread across 3 acres of area, have 3 types of accommodation and currently have 7 keys/ 9 rooms along with the banquet and restaurant facility.

To know more about us visit our website:

To know more about what our guests have to say about us visit our google review page:

To know where we are located:

Job Location: On Site:

Area: Pawna Lake/ Pawnna Nagar

Pincode: 410406

Position Overview: The Guest And Operations Manager oversees property operations, guest management & cost optimization through efficient departmental functions & exceptional guest service.

Key Responsibilities:

  1. Responsible for all operations departments (F&B, Kitchen, FO, HK, Purchases, Maintenance, Garden, Security) and Guest Management.
  2. Ensure adherence to Standard Operating Procedures (SOPs) across departments.
  3. Collaborate with management and other team members to ensure exceptional guest service.
  4. Ensure an exceptional guest experience from check-in to check-out.
  5. Address guest inquiries/ concerns/ requests promptly.
  6. Resolve guest complaints efficiently, turning negative experiences into positive outcomes.
  7. Track guest preferences and special requests, delivering exceptional tailored services.
  8. Foster long-term relationships with guests, promoting repeat stays and loyalty.
  9. Maintain and update accurate guest records.
  10. Conduct regular meetings, training and grooming checks for staff to ensure exceptional performance.
  11. Encourage team collaboration and communication.

Who can apply: Male Candidates Only

Educational Qualification: Degree/ Diploma in Hospitality

Experience In Years: 5 to 7 years

Industry Experience: Hospitality Industry

Languages: Fluent in English & Hindi

Skills & Personal Attributes:

  1. Excellent communication skills, Team leader & Team player
  2. Proficient in MS Word/ MS Excel/Google Sheet/ Google Docs
  3. Highly motivated & well groomed
  4. Guest Centric Approach
  5. Prior experience as Property Manager/ Duty Manager/ Ops Manager

Fixed Pay (Monthly): Rs. 30,000-40,000

Variable Pay (Monthly): Not Applicable

Accommodation: Shared Accommodation Provided

Meals: Meals provided.

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Experience:

  • total work: 4 years (Preferred)

Work Location: In person

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