Guest Relation Executive

2 days ago

Pune, Maharashtra, India Pride Purple Infrastructure Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: Guest Relationship Executive (GRE) - Site Sales Office

Job Overview: We are seeking a confident and customer-focused Guest Relationship Executive (GRE) to manage the client experience at our site sales office. The ideal candidate should have a pleasing personality, strong communication skills, and prior experience in real estate or hospitality guest relations. This is a client-facing role where prompt service, professional demeanor, and knowledge of sales processes are essential.

Key Responsibilities:

  • Welcome and assist walk-in clients at the sales office in a professional and warm manner.
  • Coordinate guest appointments and manage the front desk area with high standards.
  • Understand client requirements and promptly coordinate with the Sales/CRM teams.
  • Answer inbound calls, manage inquiries, and route information efficiently.
  • Maintain visitor records, manage feedback, and ensure timely follow-up.
  • Ensure upkeep and ambiance of the reception and lounge areas.
  • Support client engagement activities, events, and customer meetings on-site.
  • Liaise with housekeeping, admin, and facilities teams for seamless operations.
  • Provide basic project information to clients before handing over to sales executives.

Candidate Requirements:

  • Graduate in Hospitality, Business Administration, or related fields.
  • 2 - 5 years of experience in Guest Relations / Front Office (Real Estate or Hospitality preferred).
  • Excellent verbal and written communication in English and local language.
  • Strong client-handling skills with a service-oriented mindset.
  • Confident, polished appearance with a pleasant and approachable personality.
  • Proficient in MS Office; familiarity with CRM software is a plus.
  • Ability to multitask and manage high-footfall scenarios effectively.

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