
Senior guest relations and cafe operations
1 day ago
Here's a polished Job Description tailored for Senior Guest Relations & Café Operations at 729 Grams Coffee:
Job Description – Senior Guest Relations & Café Operations
Location: Pune, India
Brand: 729 Grams Coffee
About 729 Grams Coffee
At 729 Grams Coffee, we are redefining Pune's coffee culture, one cup at a time. From sourcing specialty coffee and offering internationally recognized coffee education to curating innovative café menus, we aim to deliver world-class coffee and dining experiences.
We are looking for a Senior Guest Relations & Café Operations Manager who will be the face of our café, ensuring exceptional guest experiences while maintaining smooth day-to-day operations.
Key Responsibilities
Guest Relations
- Be the primary point of contact for guests, ensuring an outstanding hospitality experience.
- Build strong relationships with regulars and VIP customers, remembering preferences and personalizing service.
- Handle guest feedback, complaints, and special requests professionally and promptly.
- Guide customers with coffee & food recommendations, upselling signature items and specialty offerings.
- Represent the brand's culture, values, and passion for specialty coffee.
Café Operations
- Oversee daily café operations, ensuring efficiency, cleanliness, and adherence to quality standards.
- Coordinate with baristas, kitchen, and service staff to deliver seamless service.
- Manage staff schedules, training, and performance to maintain a high standard of customer service.
- Monitor stock levels, ordering, and vendor coordination for smooth inventory management.
- Support implementation of SOPs for service, hygiene, and guest engagement.
- Work closely with the management team to meet sales targets and operational goals.
Qualifications & Skills
- Minimum 3–5 years' experience in hospitality, F&B, or café/restaurant management.
- Strong people skills with the ability to build rapport with diverse guests.
- Knowledge of specialty coffee (preferred, but training will be provided).
- Excellent communication skills (English, Hindi, and Marathi preferred).
- Leadership ability with hands-on approach to operations.
- Problem-solving mindset with focus on guest satisfaction.
- Flexible and adaptive in a fast-paced environment.
What We Offer
- Opportunity to work with a leading specialty coffee brand in India.
- Exposure to international coffee culture and training.
- A dynamic, creative, and growth-oriented work environment.
- Competitive salary with performance-based incentives.
- Staff discounts on coffee, food, and merchandise.
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Diploma (Preferred)
Experience:
- Coffee: 2 years (Required)
Location:
- Pune, Maharashtra (Preferred)
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