Senior guest relations and cafe operations

2 days ago

Pune, Maharashtra, India 729 Grams Coffee Roasters Full time ₹ 25,000 - ₹ 35,000 per year

Here's a polished Job Description tailored for Senior Guest Relations & Café Operations at 729 Grams Coffee:

Job Description – Senior Guest Relations & Café Operations

Location: Pune, India

Brand: 729 Grams Coffee

About 729 Grams Coffee

At 729 Grams Coffee, we are redefining Pune's coffee culture, one cup at a time. From sourcing specialty coffee and offering internationally recognized coffee education to curating innovative café menus, we aim to deliver world-class coffee and dining experiences.

We are looking for a Senior Guest Relations & Café Operations Manager who will be the face of our café, ensuring exceptional guest experiences while maintaining smooth day-to-day operations.

Key Responsibilities

Guest Relations

  • Be the primary point of contact for guests, ensuring an outstanding hospitality experience.
  • Build strong relationships with regulars and VIP customers, remembering preferences and personalizing service.
  • Handle guest feedback, complaints, and special requests professionally and promptly.
  • Guide customers with coffee & food recommendations, upselling signature items and specialty offerings.
  • Represent the brand's culture, values, and passion for specialty coffee.

Café Operations

  • Oversee daily café operations, ensuring efficiency, cleanliness, and adherence to quality standards.
  • Coordinate with baristas, kitchen, and service staff to deliver seamless service.
  • Manage staff schedules, training, and performance to maintain a high standard of customer service.
  • Monitor stock levels, ordering, and vendor coordination for smooth inventory management.
  • Support implementation of SOPs for service, hygiene, and guest engagement.
  • Work closely with the management team to meet sales targets and operational goals.

Qualifications & Skills

  • Minimum 3–5 years' experience in hospitality, F&B, or café/restaurant management.
  • Strong people skills with the ability to build rapport with diverse guests.
  • Knowledge of specialty coffee (preferred, but training will be provided).
  • Excellent communication skills (English, Hindi, and Marathi preferred).
  • Leadership ability with hands-on approach to operations.
  • Problem-solving mindset with focus on guest satisfaction.
  • Flexible and adaptive in a fast-paced environment.

What We Offer

  • Opportunity to work with a leading specialty coffee brand in India.
  • Exposure to international coffee culture and training.
  • A dynamic, creative, and growth-oriented work environment.
  • Competitive salary with performance-based incentives.
  • Staff discounts on coffee, food, and merchandise.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Diploma (Preferred)

Experience:

  • Coffee: 2 years (Required)

Location:

  • Pune, Maharashtra (Preferred)

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