Customer Service Executive

1 week ago

Mumbai, Maharashtra, India QB Health Technologies P. Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

DESCRIPTION:

This role offers the opportunity to be a part of QubeHealth's Team. 'QubeCredit' solves a massive problem in India (Out of Pocket Expense on Account of Healthcare = USD 72 Bn).

The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns.

Compensation: INR 15,000 monthly, includes all deductions as applicable.

Roles & Responsibilities:

  • Request an appointment with a Doctor for a virtual consultation.
  • Request an appointment with the Diagnostic facility for themselves and their family members.
  • Enquire about their QubeCredit facility (provided by QubeHealth).
  • Enquire about their Employer provided, Group Mediclaim Policy (details made available to QubeHealth by that Employer, and displayed within the QubeHealth system).
  • Guidance in making the right choice of a hospital or a clinic.
  • Emergency assistance of an Ambulance or a Doctor.
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels (calls, emails, messages).
  • Acknowledging and resolving customer complaints.
  • Knowing Qube products inside and out so that they can help the customers efficiently.
  • Maintaing records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with internal team where necessary.
  • Share insights basis customer interaction to improve the process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

QubeHealth does not discriminate on the basis of age, gender or social background. However the ideal candidate would possess the following background:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers and should have their own device to work out.
  • Experience working with customer support tools such as HubSpot would be and advantage.
  • Candidates with a marketing background are preferable.
  • Willing to provide a dedicated 9 Hours per day (8am to 9pm, Monday to Saturday, any 9 hour slot) to Work-From-Home.
  • Possesses a capable PC or Laptop, with a reliable electricity and internet connection.

REPORTING

You will be reporting to the Customer Experience Team Lead.

Job Types: Full-time, Fresher, Internship

Contract length: 24 months

Pay: From ₹15,000.00 per month

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • English (Required)

Location:

  • Mumbai, Maharashtra (Required)

Work Location: Remote

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