Customer Service Executive
2 weeks ago
Location:
Mumbai
Experience:
1 year
Type:
Full-time, In Person
Position Overview:
We're looking for a Customer Service Executive who can turn conversations into connections, and queries into happy, loyal customers. If you're empathetic, solutions-driven, and excited to build meaningful relationships with our community, this role is for you.
What You'll Do:
- Be the first touchpoint:
Respond to customer queries across email, phone, chat, and social media within our defined response times. - Resolve with care:
Provide clear, accurate, and empathetic solutions to customer issues, ensuring resolutions are timely and effective. - Close the loop:
Identify recurring issues and share insights with operations, logistics, and product teams to help us get better every day. - Own your numbers:
Track and update records accurately to keep data reliable. - Collaborate deeply:
Work closely with logistics, ops & product to ensure smooth deliveries and proactive communication with customers.
What We're Looking For:
- 1 year of customer service or client servicing experience (D2C, e-commerce is a plus).
- Strong communication skills in English
- A problem-solver with patience, empathy, and a customer-first mindset.
- Highly organized
- Comfort with Excel.
- Ability to juggle multiple conversations while keeping quality high.
- Based in Mumbai and available to work full-time from our office.
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