Customer Experience Internship

1 week ago


Chennai, Tamil Nadu, India Pickyourtrail Full time ₹ 84,000 - ₹ 1,26,000 per year

Pickyourtrail is currently looking out for an intern to work in Customer Experience team.

JOB DESCRIPTION

  • Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
  • Issue Resolution: Identify and resolve customer issues efficiently, ensuring that problems are resolved to the customer's satisfaction.
  • Product Knowledge: Maintain a deep understanding of our products and services to provide accurate and detailed information to customers.
  • Customer Records: Update and maintain customer records in our CRM system, ensuring all interactions are logged and information is up-to-date.
  • Feedback and Reporting: Collect and report customer feedback to help improve our products, services, and customer experience.
  • Escalation: Escalate complex or unresolved issues to higher-level support or management as necessary.
  • Team Collaboration: Work closely with other team members and departments to ensure a cohesive and comprehensive approach to customer support.

Duration : 3 - 6 months

Stipend : 8,000 per month

(Knowledge in multiple languages will be a huge plus)

Location : Chennai

Work Mode : WFO (6 days a week)


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