Customer Experience Internship
1 week ago
Pickyourtrail is currently looking out for an intern to work in Customer Experience team.
JOB DESCRIPTION
- Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
- Issue Resolution: Identify and resolve customer issues efficiently, ensuring that problems are resolved to the customer's satisfaction.
- Product Knowledge: Maintain a deep understanding of our products and services to provide accurate and detailed information to customers.
- Customer Records: Update and maintain customer records in our CRM system, ensuring all interactions are logged and information is up-to-date.
- Feedback and Reporting: Collect and report customer feedback to help improve our products, services, and customer experience.
- Escalation: Escalate complex or unresolved issues to higher-level support or management as necessary.
- Team Collaboration: Work closely with other team members and departments to ensure a cohesive and comprehensive approach to customer support.
Duration : 3 - 6 months
Stipend : 8,000 per month
(Knowledge in multiple languages will be a huge plus)
Location : Chennai
Work Mode : WFO (6 days a week)
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