Customer Experience

1 week ago


Chennai, Tamil Nadu, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Customer Experience

1) Service Delivery & data security

· Manage enterprise servers and collocation racks and SLAs.

· Implement infrastructure monitoring tools and practices.

· Coordination with Facility Management Team for Infrastructure availability reports & BMS

reporting.

2) Customer Support

· Ensure quick and effective redressal of customer issues or escalations of problems in

coordination with SAM and PM team.

· Work as Service Account Manager from Nxtra for GB customers and for need based

3) Vendor management

  • Monitor performance of vendors, outsourced partners and ensure quality standards.
  • Ensure availability of desired support from vendors and OEM partners.

4) Visitors and DC services Feedback


• Give Datacenter Presentation, co-ordinate with DC Infra for the seamless customer visits.


• Take customer feedback in the defined format and forward the feedback to the central SPOC.

5) Capacity Management


• Design and deploy dashboards for monitoring capacity availability and utilization of various DC

Products .Identify and generate a report on capacity utilization for review by the management.


• Tracking existing network inventory of all Datacenter locations including all network elements,

their connectivity configurations and periodic update of the same


• Keep a track of annual maintenance contracts of all IT infrastructure elements across Datacenter

locations.

6) Support functions


• Extend support to sales and marketing for Customer visits to Datacenter facilities.


• Facilitate effective MIS generation and ensure monthly reporting to all customers or as per SLA


• Implement and retain customer in the manage services and colo domain.


• Provide monthly report to Revenue assurance department for customer deployed at

Datacenter.

Experience LevelMid Level
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