Customer Experience Associate – Chennai

4 days ago

Chennai, Tamil Nadu, India Plural Hire Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Note - Hiring for a client into Lifestyle Retail
About The Role
We are looking for a
Customer Experience Associate
to join our team in Chennai. This role is perfect for professionals from
hospitality, luxury retail, or premium customer service backgrounds
, who thrive on building meaningful connections with discerning customers.

As the bridge between our in-store and digital experiences, you will be the first point of contact for our customers—ensuring every interaction is seamless, warm, and consultative.

What You'll Do

  • Be the face of customer experience across in-store, email, chat, and WhatsApp.
  • Handle customer queries with empathy, precision, and speed—delivering a luxury-level experience at every touchpoint.
  • Assist customers with consultative product recommendations, ensuring their needs are met thoughtfully.
  • Support store-level engagement and provide assistance to high-value/VIP customers, escalating when necessary.
  • Maintain customer data, manage tagging/routing on WATI, and contribute to reporting.
  • Participate in customer campaigns and broadcasts, driving engagement and loyalty.
  • Learn and support catalog handling, draft orders, and invoicing (training will be provided).

What We're Looking For

  • 1–3 years of experience in hospitality, luxury retail, or high-touch customer service.
  • Excellent verbal and written English communication skills (Tamil fluency is a plus).
  • Strong interpersonal skills, with a polite, patient, and customer-first mindset.
  • Comfort with balancing frontline interactions and digital support tasks.
  • A natural ability to engage high-net-worth individuals (HNIs) and deliver premium service.
  • Eagerness to learn new tools (WATI/WhatsApp-based workflows).

Work Details

  • 6-day work week
  • Timings: 9:30 AM – 6:30 PM
  • Location: Chennai (Office + Store presence required)

Skills: digital,sales,store,global customer service,customer service representatives,retail,customer service,customer experience,luxury lifestyle,luxury brand marketing,whatsapp,business development,international retail

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