Customer Experience Executive
2 days ago
Job Overview:
As a Customer Experience Specialist, you'll be at the forefront of our client interactions, ensuring their queries are addressed promptly and with care. Your ability to provide accurate and insightful solutions plays a pivotal role in shaping our image as a customer-centric organization.
Key Responsibilities
Client Support:
Multi-Channel Assistance: Assist clients through email, phone, and chat, addressing their queries and concerns with regard to their account and Trading activities
Accurate Resolutions: Provide accurate and insightful solutions to client issues within specified time frames.
Client Engagement:
Positive Interactions: Ensure all client interactions leave a positive and lasting impression.
Feedback Collection: Gather and relay client feedback to help improve our services and offerings.
Customer-Centric Focus:
Empathy: Understand and empathize with client needs, building trust and rapport.
Brand Image: Contribute to improving our company's image as a customer-centric organization.
Qualifications:
A degree in Business, Customer Service, or a related field is a plus.
Previous experience in customer service, client interactions, or a similar role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a commitment to delivering solutions.
Empathy and a client-centric mindset.
Mandatory Languages: English, Hindi, and Tamil.
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