Customer Relation Executive

3 days ago

Chennai, Tamil Nadu, India bluemoonconstruction Full time ₹ 2,00,000 - ₹ 5,00,000 per year

Job Title: Customer Relationship Management (CRM) Executive ( Female)

Department: Sales / Marketing / Customer Support

Location: Chennai

Company: Bluemoon Construction

Reporting To: Marketing Manager / Director

Job Summary:

Only Female Candidate Preferred

We are seeking a motivated and customer-focused CRM Executive to manage and enhance our customer relationships. The ideal candidate will be responsible for building strong relationships with clients, handling queries, resolving complaints, and ensuring a smooth customer experience. This role is crucial in improving customer retention, loyalty, and overall satisfaction.

Key Responsibilities:

  • Build and maintain long-term relationships with customers.
  • Handle customer inquiries, feedback, and complaints professionally and promptly.
  • Maintain and update customer databases (CRM tools/software).
  • Collaborate with sales, marketing, and operations teams to ensure consistent and effective communication with customers.
  • Identify customer needs and provide tailored solutions to enhance their satisfaction.
  • Track and analyze customer trends, behavior, and satisfaction data.
  • Prepare regular reports on customer feedback and improvement suggestions.
  • Follow up with clients after sales or service delivery to ensure satisfaction.
  • Assist in executing customer loyalty and retention programs.

Key Skills & Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • 1–3 years of experience in customer relationship or client servicing roles.
  • Strong verbal and written communication skills in English and Tamil.
  • Excellent interpersonal and problem-solving skills.
  • Ability to handle multiple customer interactions simultaneously.
  • Proficient in CRM software and MS Office.
  • Positive attitude and customer-first approach.

Preferred Attributes:

  • Experience in a startup or creative company environment.
  • Ability to work under pressure and meet deadlines.
  • Knowledge of digital marketing or sales background is an added advantage.

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Application Question(s):

  • Female

Language:

  • English (Preferred)

Work Location: In person

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