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Air Exports Pricing and customer service
2 weeks ago
Greetings from VAS INDIA CONSULTING
We are hiring Asst. Manager-Air Exports Pricing and customer service
Location: Gurugram, Haryana
Salary : 6 - 7 Lakhs per annum
Key Responsibilities
- Air Export Pricing
* Obtain competitive freight rates from airlines, consolidators, and agents.
* Prepare and submit quotations to customers promptly.
* Negotiate rates with carriers to ensure profitability and competitiveness.
* Monitor market trends and airline rate changes periodically.
* Maintain a rate database for reference and benchmarking
- Customer Service
* Act as the primary point of contact for key air export customers.
* Handle pre-shipment to post-shipment inquiries and provide shipment status updates.
* Ensure timely resolution of client queries and escalations.
* Maintain high levels of client satisfaction through proactive communication and service
excellence.
* Coordinate with internal teams and overseas agents to meet customer expectations.
- Documentation
* Oversee the preparation of shipping documents such as HAWB, MAWB, invoices, and
packing lists.
* Ensure accuracy and compliance of documentation as per customs and airline regulations.
* Coordinate with CHA and regulatory bodies for smooth clearance and dispatch.
* Maintain organized records of all shipment-related documents for audit and compliance
purposes.
- MIS Reports Data Management
* Generate and submit periodic MIS reports (daily/weekly/monthly) to management.
* Track KPIs such as volume handled, service levels, and customer feedback.
* Provide data insights and analytics for decision-making and performance improvement.
* Maintain shipment tracking systems and ensure data accuracy
Job Type: Full-time
Pay: ₹600, ₹700,000.00 per year
Work Location: In person