Air Freight Logistics Specialist

5 days ago

Gurgaon, Haryana, India 3SC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities:

Job Overview:

Responsible for managing and optimizing end-to-end air freight operations, including procurement, courier services, client interaction, and digitalization initiatives to ensure operational efficiency, cost control, and superior service delivery.

Key Responsibilities:

1. Air Freight Operations

  • Oversee day-to-day air freight import and export operations.
  • Ensure compliance with customs, IATA, and regulatory requirements.
  • Monitor shipment performance and service quality against KPIs.

2. Procurement & Vendor Management

  • Negotiate rates and contracts with airlines, couriers, and freight partners.
  • Manage vendor performance to ensure reliability and cost efficiency.
  • Build strong relationships with logistics service providers.

3. Courier & Express Cargo Management

  • Supervise courier and express cargo movements for priority shipments.
  • Coordinate with service providers for timely pickup and delivery.
  • Track performance and implement process improvements.

4. IT & Digitalization

  • Drive automation and digital initiatives (e-AWB, TMS, real-time tracking).
  • Collaborate with IT teams to enhance system efficiency and visibility.
  • Promote adoption of digital tools for documentation and operations.

5. Client Interaction & Relationship Management

  • Serve as the primary contact for key clients on air freight services.
  • Ensure client satisfaction through proactive communication and issue resolution.
  • Support business development with service insights and operational support.

6. Compliance & Reporting

  • Ensure adherence to all safety, quality, and regulatory standards.
  • Prepare periodic reports on cost, performance, and operational efficiency.
  • Implement continuous improvement initiatives across processes.

Qualifications & Skills:

  • Bachelors degree / MBA in Logistics, Supply Chain, or related field.
  • 5–9 years' experience in air freight operations and logistics.
  • Strong understanding of procurement, courier management, and client servicing.
  • Hands-on experience with digital logistics platforms and TMS systems.
  • Excellent leadership, communication, and negotiation skills.

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