Technical Support Engineer

16 hours ago

Pune, Maharashtra, India c2612b06-f6fb-451f-bdb1-1f99234faa79 Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote assistance channels.
  • Troubleshoot and resolve technical issues related to software and network, Firewall, Antivirus and other network and software related issues.
  • Perform software installations, configurations, and upgrades for solutions.
  • Collaborate with cross-functional teams including developers, QA engineers, and system administrators to diagnose and resolve complex technical problems.
  • Document and track customer reported issues using ticketing systems and follow up until resolution.
  • Conduct product training sessions for customers and internal teams as needed.
  • Stay updated with the latest trends and advancements in technology standards, networking protocols, and security best practices.
  • Configure and maintain Windows-based systems, ensuring optimal performance and security.
  • Manage firewall rules and configurations to ensure secure network communication for applications.
  • Monitor and troubleshoot SQL databases, performing backups, optimizations, and data integrity checks.
  • Configure and troubleshoot antivirus software to protect systems from malware and security threats.
  • Perform network configuration tasks including IP addressing, subnetting, VLAN setup, and routing protocols.
  • Configure and troubleshoot port settings to ensure proper communication between devices and systems.
  • Adhere to company policies, procedures, and service level agreements (SLAs) in all interactions with customers.
  • Candidates with DICOM applications, PACS, HL7, and medical imaging devices Knowledge will be given preference.

Required Skills and Qualifications:

  • Bachelors degree in computer science, Information Technology, or a related field.
  • Proven experience 2-3 years as a Technical Support Engineer or similar role.
  • Candidates with healthcare industry,and DICOM domain knowledge will be given preference.
  • Strong understanding of network standards and protocols.
  • Proficiency in Windows operating systems and server environments. 5. Experience with firewall configurations and network security principles.
  • Knowledge of SQL databases and query languages (e.g., SQL Server, MySQL).
  • Familiarity with antivirus software and malware protection techniques.
  • Solid understanding of networking concepts including TCP/IP, DNS, DHCP, and OSI model.
  • Experience with port configuration, network segmentation, and VLAN setup.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaborate effectively within a team.
  • Certifications such as DICOM, CompTIA Network+, MCSA: Windows Server, or CCNA are a plus.

This job description outlines the primary responsibilities, skills, and qualifications required for the Technical Support Engineer role in the DICOM domain. Candidates who meet these criteria and possess a strong technical background with or without expertise in DICOM but related technologies are encouraged to apply.

Company Location Baner, Pune,

Please share your resume on

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Talent Bee Consulting Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Ideal Candidate2-4 years in Technical Support in Industrial Automation / SPM industryGood communication skills Organisation A well established industrial automation company Role We are seeking a highly motivated and skilled Technical Support Engineer to join our client, a leading Industrial Automation company. The successful candidate will play a crucial...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Avalara Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...

  • Technical Support Engineer

    4 days ago

    Pune, Maharashtra, India Synopsys Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India DeepTek Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Overview:We are seeking a skilled Technical Support Engineer to join our team, in the DICOM (Digital Imaging and Communications in Medicine) domain. The ideal candidate will possess expertise in a wide range of technical skills including Windows systems, firewall management, SQL databases, antivirus software, networking, port configuration, and network...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Fortinet Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Fortinet Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the...

  • Technical Support Engineer

    5 days ago

    Pune, Maharashtra, India Power Bridge Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India BEE Incorporations Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company DescriptionBEE Incorporations has been delivering Conscious Engineering solutions to enable green and healthy indoor spaces globally since 2009. The firm operates as a consultancy providing a range of services such as certifications, wellness advisory, smart building solutions, cloud-based monitoring, performance testing, and green materials...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Mphasis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionLocation:- PuneJob Description:To Respond to customer queries via inbound Calls, Emails, Chat and Web tickets within defined SLAsLogging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.Hands on Knowledge of Office 2010/2013/Office365 to advance level.Proven work...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Indio Networks Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Title: Technical Support Specialist (Networking & Wi-Fi)Location: Baner, PuneCompany: Indio Networks Pvt LtdImmedidate JoinerAbout Indio NetworksAt Indio Networks Pvt Ltd, we design and manufacture world-class Wi-Fi networking products such as Access Points, Switches, and Routers. Our mission is to provide innovative and resilient networking solutions to...