Servicenow Developer-CSM

4 days ago

Bengaluru, Karnataka, India BCE Global Tech Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Back

We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform. The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience. This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands.

Key Responsibilities

  • Ownership of ServiceNow Implementations: Lead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes.
  • Stakeholder Collaboration: Work closely with business stakeholders to understand requirements, propose technical solutions, and drive project success.
  • Hands-On Leadership: In the initial stages, deliver solutions independently while leading by example.
  • Team Building: As the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution.
  • Technical Guidance: Provide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation.
  • Quality Assurance: Ensure high-quality delivery of ServiceNow projects, adhering to organizational standards and best practices.
  • Communication: Facilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources.

Key Requirements

  • Experience: 6-11 years of overall professional experience, with significant expertise in ServiceNow, particularly in CSM modules.
  • Tech Lead Experience: Proven track record as a Tech Lead, capable of managing both teams and projects effectively.
  • Stakeholder Management: Strong ability to engage and collaborate with business leaders, driving decision-making and ensuring alignment with technical solutions.
  • ServiceNow Expertise: Hands-on experience with configuring and implementing ServiceNow solutions, specifically in CSM modules.
  • Independent Work: Ability to work autonomously and take ownership of complex tasks in a dynamic and fast-paced environment.
  • Problem-Solving: Exceptional problem-solving skills with a proactive, solution-oriented mindset.

Preferred Qualifications

  • Certifications: Certifications in ServiceNow CSM are highly preferred.
  • Team Building Experience: Prior experience in building and scaling technical teams is a plus.
  • ServiceNow Best Practices: Strong understanding of ServiceNow best practices, architecture, and design principles.

Additional Information

  • Job Type: Permanent Full Time
  • Work Profile: Hybrid (Work from Office/ Remote)
  • Years of Experience: 3- 11 Years
  • Location: Bangalore

What We Offer

  • Competitive salaries and comprehensive health benefits
  • Flexible work hours and remote work options.
  • Professional development and training opportunities.
  • A supportive and inclusive work environment.

  • ServiceNow CSM Developer

    2 weeks ago

    Bengaluru, Karnataka, India Compugra Systems Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position: ServiceNow CSM DeveloperWork Mode: Work from Office (2–3 days/week)Location: Bangalore, OnsiteExperience: 5+ Years onlyProject Duration: 12+Months (Contract) onlyNotice Period: Immediate join to 15 Days PreferredCertifications: ServiceNow CSM certifications PlusJob Description & Required Skills:Required Skills and...

  • ServiceNow CSM Developer

    6 days ago

    Bengaluru, Karnataka, India Jyotirgamay Solutions Pvt Ltd Full time ₹ 10,00,000 - ₹ 20,00,000 per year

    Experience: 5+ yearsNotice Period: Immediate to 15 daysLocation: Bangalore/Hyderabad (Hybrid)Key Responsibilities & Required Skills: ServiceNow Development:Minimum 2 years of hands-on experience in ServiceNow developmentExpertise in CSM and ITSM modules: Case Management, Knowledge Management, Service Portal, Virtual Agent Technical Proficiency:Strong command...

  • ServiceNow CSM Developer

    2 days ago

    Bengaluru, Karnataka, India Birlasoft Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Country/Region: INRequisition ID: 30863Work Model:Position Type:Salary Range:Location: INDIA - BENGALURU - HPTitle: ServiceNow CSM DeveloperDescription:Area(s) of responsibilityJob OverviewWe are seeking a skilled ServiceNow Developer to join our dynamic IT team. The successful candidate will be responsible for designing, developing, and implementing...

  • ServiceNow BA with CSM

    6 days ago

    Bengaluru, Karnataka, India First Phoenics Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title: ServiceNow BA with CSMLocation: Bangalore/ Hyderabad/ ChennaiDuration: Contract to HireHealthcare/ Pharmaceutical/ Life science domain onlyKey Responsibilities:Act as the primary Business Analyst for the implementation of ServiceNow's Customer Service Management (CSM) module.Collaborate effectively with system integrators (e.g., SAP,...

  • Senior ServiceNow Developer – CSM

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka TECEZE Full time

    Hiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: TecezeClient: Publicis Resources Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM)...

  • ServiceNow HR\/CSM\/ITOM\/CMDB

    6 days ago

    Bengaluru, Karnataka, India Growel Softech Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    :- Key skills are:- Experience with implementation of ServiceNow modules HR 2 roles; CSM - 1, ITOM - 2 and CMDB - 2 projects. Experience with more than 1 model is a bonus. **Generic JD applied** Strong experience working on ServiceNow implementations Relevant experience in experience in configuring and optimizing ITOM Discovery Service Mapping Strong...

  • ServiceNow Developer

    2 weeks ago

    Bengaluru, Karnataka, India Hawk Sense Business Solutions Pvt Ltd (formerly known as Hawk Sense Security Systems Pvt Ltd) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Service Now CSM DeveloperBangalore Urban4Y+RemoteApply as TalentJob Description:Design, develop, and implement solutions on the ServiceNow CSM platform.Configure, customize, and enhance ServiceNow applications to meet business needs.Collaborate with stakeholders to gather requirements and translate them into technical solutions.Perform QA activities...

  • ServiceNow Developer

    2 days ago

    Bengaluru, Karnataka, India Dysrupit Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB SUMMARY:The ServiceNow Developer will be responsible for designing, developing, and implementing solutions within the ServiceNow platform, with a primary focus on the Customer Service Management (CSM) module. This role involves configuring and customizing ServiceNow applications, developing integrations and flows, and ensuring scalable and efficient...

  • ServiceNow Developer

    2 weeks ago

    Bengaluru, Karnataka, India XPT Software Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    XPT Software Pvt. Ltd. is looking for experiencedServiceNow Developerswith expertise across ITSM, CSM, ITOM, HRSD, and Custom Applications to join our growing technology team. This is an exciting opportunity to design, implement, and optimize ServiceNow solutions in a fast-paced, collaborative onsite environment.Roles We're Hiring For:ServiceNow Developer...

  • Servicenow Developer

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Sonata Software Full time

    Job Description:We are seeking a skilled ServiceNow Developer with 4 to 6 years of experience to join our dynamic team. The ideal candidate will have hands-on experience in ServiceNow development with a strong understanding of IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Workflow Service Delivery (WSD), and Customer Service...