Senior ServiceNow Developer – CSM

2 days ago

Bengaluru Karnataka India, Karnataka TECEZE Full time

Hiring: Senior ServiceNow Developer – CSM & AI Specialist

Location: Offshore (Preferred: Bangalore / Hyderabad)

Payroll: Teceze

Client: Publicis Resources

Contract Duration: 6 Months (Extendable)

Availability: Immediate Joiners Preferred

About the Role

We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions. The ideal candidate will have 5–7 years of hands-on experience in developing and configuring ServiceNow applications, integrating enterprise systems, and implementing Now Assist AI features to elevate customer and employee experiences.

This is an exciting opportunity to contribute to cutting-edge ServiceNow CSM implementations, leveraging AI technologies to drive service excellence and workflow automation.

Key Responsibilities

  • ServiceNow Platform Configuration: Configure, customize, and administer ServiceNow instances to ensure robust performance and scalability across CSM modules.
  • CSM Development: Design and implement solutions for Customer Communities Portal, Employee Service Portal, and Customer Service Portal, including Agent Workspaces.
  • Integrations: Build and manage integrations using REST APIs, ServiceNow API connectors, and Service Graph connectors for seamless system interoperability.
  • AI & Automation: Utilize Now Assist AI tools to enhance user experience through predictive intelligence, machine learning, and natural language processing (NLP) capabilities.
  • Custom Development: Develop catalog items, widgets, Business Rules, Client Scripts, UI Policies, ACLs, and other custom elements to meet business requirements.
  • Troubleshooting & Support: Provide advanced technical troubleshooting, platform optimization, and post-implementation support.
  • Process Optimization: Collaborate with cross-functional teams to align ServiceNow solutions with business objectives and improve service delivery.
  • Documentation: Maintain detailed documentation for all configurations, integrations, and custom developments.

Required Skills & Qualifications

  • Experience: 5–7 years of solid experience in ServiceNow development and administration, with a strong focus on CSM and AI capabilities.
  • CSM Expertise: Proven experience with Customer Communities, Employee Service Portals, and Agent Workspace design and customization.
  • Integration Skills: Strong experience working with REST APIs, ServiceNow API connectors, and Service Graph connectors.
  • AI & ML Knowledge: Hands-on experience with Now Assist AI, AI chatbots, or Predictive Intelligence in ServiceNow.
  • Technical Skills:
  • Scripting: JavaScript, Jelly Script, HTML, CSS, AngularJS
  • Advanced Configuration: Business Rules, Client Scripts, UI Actions, Script Includes, GlideAjax, Preprocessors
  • Certifications (Preferred):
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow CSM Implementation Specialist
  • ServiceNow Certified Application Developer (CAD)
  • Soft Skills: Excellent communication, problem-solving, and collaboration abilities.
  • Education: Bachelor’s degree in Science or a STEM discipline.

Preferred Qualifications

  • Familiarity with ITIL v3/v4 frameworks or certifications.
  • Experience working in Agile environments.
  • Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge.

  • ServiceNow CSM Developer

    7 days ago

    Bengaluru, Karnataka, India Krehsst Tech Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position: ServiceNow CSM DeveloperLocation: Bangalore, Karnataka (Onsite)Job Type: Contract to HireCertifications (Mandatory):Certified System Administrator (CSA)Certified Implementation Specialist – CSMJob Description:A Senior CSM ServiceNow Implementer position is available, requiring a technical background with experience in Customer Service Management...

  • Servicenow Developer-CSM

    1 week ago

    Bengaluru, Karnataka, India BCE Global Tech Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    BackWe are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform. The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience. This role initially involves working independently, with the future opportunity to build and lead a team as...

  • ServiceNow CSM Developer

    2 weeks ago

    Bengaluru, Karnataka, India Jyotirgamay Solutions Pvt Ltd Full time ₹ 10,00,000 - ₹ 20,00,000 per year

    Experience: 5+ yearsNotice Period: Immediate to 15 daysLocation: Bangalore/Hyderabad (Hybrid)Key Responsibilities & Required Skills: ServiceNow Development:Minimum 2 years of hands-on experience in ServiceNow developmentExpertise in CSM and ITSM modules: Case Management, Knowledge Management, Service Portal, Virtual Agent Technical Proficiency:Strong command...

  • Servicenow Developer

    4 days ago

    Bengaluru, Karnataka, India, Karnataka Sonata Software Full time

    Job Description:We are seeking a skilled ServiceNow Developer with 4 to 6 years of experience to join our dynamic team. The ideal candidate will have hands-on experience in ServiceNow development with a strong understanding of IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Workflow Service Delivery (WSD), and Customer Service...

  • Senior ServiceNow Developer/ Tech Lead

    7 days ago

    Bengaluru, Karnataka, India Right Prompt Technologies Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We're Hiring – Senior ServiceNow Developer / Tech Lead Right Prompt Technologies is looking for 5–8 years experienced ServiceNow professionals to join our teamWhat we're looking for: Strong hands-on experience in ITSM, ITOM, CSM, FSM, HRSD & Custom Apps Expertise in JavaScript, Glide APIs, Flow Designer, Integration Hub, REST/SOAP integrations Ability to...

  • Senior ServiceNow Developer

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Vista Applied Solutions Group Inc Full time

    Job Summary:We are seeking a proactive and experienced ServiceNow Developer to join our team. The ideal candidate will have a deep understanding of the ServiceNow platform, with hands-on experience designing, configuring, and developing custom solutions that drive efficiency and streamline business processesResponsibilities:Design, develop, and implement...

  • ServiceNow Now Assist Developer

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full time

    Role - ServiceNow Now Assist DeveloperExp - 3 to 5 YrsLocation - Bangalore\HyderabadLooking for 45 Days Notice periodJob DescriptionServiceNow Platform Expertise: A strong understanding of the ServiceNow platform, including its modules and functionalities.JavaScript: Proficiency in JavaScript for developing custom applications and scripts.Now Assist:...

  • ServiceNow Architect

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Brillio Full time

    Senior ArchitectWe are seeking a highly experienced ServiceNow Senior Architect with a strong background in AI/ML technologies to lead the design, architecture, and implementation of ServiceNow solutions integrated with AI-driven capabilities. You will drive strategic initiatives to enhance automation, predictive analytics, virtual agents, and intelligent...

  • ServiceNow HR\/CSM\/ITOM\/CMDB

    2 weeks ago

    Bengaluru, Karnataka, India Growel Softech Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    :- Key skills are:- Experience with implementation of ServiceNow modules HR 2 roles; CSM - 1, ITOM - 2 and CMDB - 2 projects. Experience with more than 1 model is a bonus. **Generic JD applied** Strong experience working on ServiceNow implementations Relevant experience in experience in configuring and optimizing ITOM Discovery Service Mapping Strong...

  • Senior ServiceNow Developer

    2 weeks ago

    Bengaluru, Karnataka, India RemoteStar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions.Design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs. Provide expertise in the customization and configuration of ServiceNow, ensuring optimal performance and...