
ServiceNow CSM Developer
21 hours ago
Experience: 5+ years
Notice Period: Immediate to 15 days
Location: Bangalore/Hyderabad (Hybrid)
Key Responsibilities & Required Skills:
ServiceNow Development:
Minimum 2 years of hands-on experience in ServiceNow development
Expertise in CSM and ITSM modules: Case Management, Knowledge Management, Service Portal, Virtual Agent
Technical Proficiency:
Strong command of ServiceNow scripting: JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages
Experience with ServiceNow Workflow and Flow Designer
CSM & TPSM Experience:
Exposure to Customer Service Management (CSM) implementations
Bonus: Experience with Technology Provider Service Management (TPSM) and Service Bridge integrations
Integration Skills:
- Proficient in REST API integrations and connecting ServiceNow with third-party systems
Problem-Solving & Collaboration:
Ability to troubleshoot and optimize system functionality
Strong team player with cross-functional collaboration skills
Communication:
Excellent verbal and written communication
Capable of translating technical concepts for non-technical stakeholders
Job Type: Contractual / Temporary
Contract length: 12 months
Pay: Up to ₹1,900,000.00 per year
Work Location: In person
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