ServiceNow CSM Developer

2 weeks ago


Bengaluru, Karnataka, India Jyotirgamay Solutions Pvt Ltd Full time ₹ 10,00,000 - ₹ 20,00,000 per year

Experience: 5+ years

Notice Period: Immediate to 15 days

Location: Bangalore/Hyderabad (Hybrid)

Key Responsibilities & Required Skills:

ServiceNow Development:

  • Minimum 2 years of hands-on experience in ServiceNow development

  • Expertise in CSM and ITSM modules: Case Management, Knowledge Management, Service Portal, Virtual Agent

Technical Proficiency:

  • Strong command of ServiceNow scripting: JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages

  • Experience with ServiceNow Workflow and Flow Designer

CSM & TPSM Experience:

  • Exposure to Customer Service Management (CSM) implementations

  • Bonus: Experience with Technology Provider Service Management (TPSM) and Service Bridge integrations

Integration Skills:

  • Proficient in REST API integrations and connecting ServiceNow with third-party systems

Problem-Solving & Collaboration:

  • Ability to troubleshoot and optimize system functionality

  • Strong team player with cross-functional collaboration skills

Communication:

  • Excellent verbal and written communication

  • Capable of translating technical concepts for non-technical stakeholders

Job Type: Contractual / Temporary

Contract length: 12 months

Pay: Up to ₹1,900,000.00 per year

Work Location: In person



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