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Service Coordinator
2 weeks ago
We are seeking a highly organized and customer-focused Service Coordinator to manage our photocopier and printer services. The successful candidate will be responsible for coordinating service activities, managing customer interactions, and ensuring timely resolution of printer-related issues.
Responsibilities :
- Coordinate Scheduling of Service Visits: Coordinate scheduling of service visits, ensuring timely response to customer requests across PAN India.
- Manage Customer Interactions: Manage customer interactions, respond to queries, and provide updates on service status via phone, email, or other communication channels.
- Track and Manage Service Tickets: Track and manage service tickets, ensuring accurate documentation and follow-up.
- Collaborate with Teams: Collaborate with technicians, sales teams, and logistics partners to resolve issues and ensure smooth service delivery.
- Maintain Records: Maintain records of service history, warranty, and contract details for all customers.
- Ensure Compliance: Ensure compliance with company policies, procedures, and customer service standards.
- Analyze Service Data: Analyze service data to identify trends and opportunities for improvement.
- Coordinate with Logistics: Coordinate with the logistics team to ensure timely delivery of spare parts and materials to customers.
Requirements:
- Good Communication Skills: Ability to communicate effectively with customers, technicians, and other stakeholders.
- MS Office: Proficiency in MS Office, particularly Excel, Word, and Outlook.
- Email Drafting: Excellent email drafting skills, with the ability to write clear, concise, and professional emails.
Other Requirements:
- Organizational Skills: Ability to prioritize tasks effectively and manage multiple service requests and issues.
- Basic Technical Knowledge: Basic technical knowledge of photocopiers and printers.
- Problem-Solving Skills: Ability to analyze issues and identify solutions.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for growth and development in a dynamic organization.
- Collaborative Environment: A collaborative and supportive work environment.
