Customer Service Coordinator

4 days ago

Gurgaon, Haryana, India Agilent Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Description
Responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration.

Would be responsible for booking orders, managing web billing process, upselling or cross-selling products and/or processing quotes, and managing other sub-processes.

Resolves problems by applying established policies, procedures, and tactics, takes the lead and holds people accountable where required, and can drive discussion for building solutions.

Technical Skills
:

  • Proficiency in using ERP Systems, such as SAP CRM/ ECC, to manage and process orders/Quotes and bookings effectively.
  • Proficiency and knowledge of web billing portals and end to end processing of web billing requests.

Communication Skills
:

  • Excellent written and verbal communication to ensure clear and timely responses to customers and team members.
  • Ability to articulate complex information in a simple and understandable manner.
  • Respond to customer inquiries regarding billing issues, payment status, and account discrepancies via email, phone, and chat.

Problem-Solving Abilities
:

  • Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions.
  • Ability to analyze data and make informed decisions to improve the overall process.

Attention to Detail
:

  • High level of accuracy and attention to detail to avoid errors in order processing and booking.
  • Meticulous in following procedures and ensuring all necessary information is captured and processed correctly.

Time Management
:

  • Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality
  • Ability to prioritize tasks and meet deadlines efficiently.

Adaptability and Learning Agility
:

  • Willingness to learn and adapt to new systems and processes as they evolve.
  • Continuous improvement mindset to stay updated with industry trends and best practices.

Team Collaboration
:

  • Ability to work well within a team, collaborating with colleagues to achieve common goals.
  • Open to feedback and willing to contribute to team discussions and problem-solving sessions.
  • Having great interpersonal skills

Qualifications
Requires higher education or specialized training/certification, or equivalent combination of education and experience.

Typically at least 3-6 years of relevant experience for entry to this level.

Additional Details
This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at:

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:
No

Shift:
Evening

Duration:
No End Date

Job Function:
Customer Service

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Service Coordinator

    2 days ago

    Gurgaon, Haryana, India Jaggi Brothers Full time ₹ 48,00,000 - ₹ 72,00,000 per year

    Company DescriptionJaggi Brothers is an Indian company specializing in various ophthalmic equipment. Over the years, we have built a strong reputation among our clients for offering excellent quality, competitive pricing, and exceptional after-sales support. We are dedicated to advancing eye care technology and aspire to be one of the best-managed ophthalmic...

  • Service Coordinator

    4 days ago

    Gurgaon, Haryana, India Delta IT Network Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title:Service CoordinatorJob Type:Full-TimeLocation:GurugramWorking Days:Monday to Friday (5 Days Working) + 1st Saturday of Every MonthExperience Required:Experience in Hardware (Mandatory)About the Role:We are seeking a proactive and organizedService Coordinatorwith a strong background in hardware support to join our team in Gurugram. The ideal...

  • Customer Coordinator

    6 hours ago

    Gurgaon, Haryana, India Randstad Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Title:- Customer CoordinatorLocation:- Gurugram, HaryanaExperience:- 6 months-1 yearsRoles and ResponsibilitiesHandle customer calls, emails, and chats to resolve their queries and concerns.Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.Maintain accurate records of all interactions...

  • Service Request Coordinator

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Warning of planned maintenanceBT Group Careers will be unavailable from 22:00 (UK time) Friday 14 November, to 05:00 (UK time) Saturday 15 November.Service Request CoordinatorJob Req ID: 52960Posting Date: 10 Nov 2025Function: ServiceUnit: BusinessLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: competitiveJob Req ID:Posting...

  • Service Request Coordinator

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Req ID:Posting Date:Function:  Location: Salary: Why this job matters Accountable for the End to End Service Request Management Process performance and improvement (from Proposal creations to Implementation) of a Contract or subset of a large contract.  This is a customer facing role and supports Mobilisation, T&T and In-Life, as well as applying...

  • Customer Service

    2 weeks ago

    Gurgaon, Haryana, India NatWest Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Join us as a Customer Service & Operations AnalystThis is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to...

  • Customer Service

    6 days ago

    Gurgaon, Haryana, India RBS Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Join us as a Customer Service & Operations AnalystThis is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to...

  • customer service

    2 weeks ago

    Gurgaon, Haryana, India eTalenthire Full time ₹ 30,000 - ₹ 50,000 per year

    Position: Customer relationship manager (Ecommerce fashion)- FemaleLocation: GurgaonExperience: 2+ year in ecommerce apparel with fluent EnglishSalary: 30-50k + performance bonusIndustry: Fashion/ apparel/ecommerceRole –Customer Care RepresentativeKPI –Customer satisfaction scoreConversion percentageKRA –Customer communicationCoordination with...

  • customer service

    2 weeks ago

    Gurgaon, Haryana, India eTalenthire Full time ₹ 30,000 - ₹ 50,000 per year

    Position: Customer relationship executive (Ecommerce fashion)- FemaleLocation: GurgaonExperience: 2+ year in ecommerce apparel with fluent EnglishSalary: 30-50k + performance bonusIndustry: Fashion/ apparel/ecommerceRole –Customer Care RepresentativeKPI –Customer satisfaction scoreConversion percentageKRA –Customer communicationCoordination with...