customer service
4 days ago
Position: Customer relationship executive (Ecommerce fashion)- Female
Location: Gurgaon
Experience: 2+ year in ecommerce apparel with fluent English
Salary: 30-50k + performance bonus
Industry: Fashion/ apparel/ecommerce
Role –
Customer Care Representative
KPI –
Customer satisfaction score
Conversion percentage
KRA –
Customer communication
Coordination with logistics / finance / quality departments for resolution.
Maintaining CRM tools / reports
JD -
· Manage incoming phone calls
· Generate sales leads
· Identify and assess customers' needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
Skills required -
· Proven customer support experience or experience as a Client Service Representative
· Track record of over-achieving quota
· Strong phone contact handling skills and active listening
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
Mail updated resume with current salary
Emil:
satish: 88O2749743
Website:
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